Verizon/Yahoo Email no longer working

[btucker1]

Has anyone else had issues accesing email once logged into Verizon Yahoo mail? Support had me reset password, try different browsers... PFFT neither the pop incoming setting of the phone or Microsoft Outlook can connect. The second person told me ohh I do see a simlar case that was ctreated 2 days ago no solution no known resolution. The email portal is provided by Verizon and expect Verizon to correct it.

Please port if similar problems have been observed

[aibek]

Just started having problems today (10 Feb) on my Android device using the Android mail app. I can send mail but can't connect to the server to retrieve mail. Webmail works fine. I am in the PA-NJ-DE area. Have had intermittent errors in the past.

Verizon has instructions on how to manually set up your Android email and they don't match my device. Every android implementation is a little different.

I think I just can't log on to the server. At some point maybe Verizon will admit there's an issue.

Also I am concerned about this transition to AOL but right now that appears to be limited to certain states.

[MerrickJoe]

Mail server down almost all day 2.9.2016, ok the morning of 2.10.16 but now one of my subaccounts will not authenticate.

They say known issue no ETA to fix.

I smelll incompitance.

[pneborg]

Folks just letting you know that this issue has also been occuring from outlook.com connecting to verizon pop3 and smtp server.

I just contacted support and they stated the issue was:

 I see that there is an outage affecting the email pop clients in all the states due to server maintenance, the outage is leading to an error saying "The username/password are not authenticating"

 Verizon has confirmed reports about an issue with the Verizon network and is investigating the same. We would request you to wait for us to sort this out. The inconvenience is regretted.
The developers are looking into the issue and would be fixed within 24-48 hours.

[Will41]

Thanks for the information!

Let's hope it gets fixed soon.  It is very frustrating.

[btucker1]

Unfortunately I CAN login to verizon homepage the mail link takes me here

And get the notification email needs immiadte attention when you follow the web mail link, you recieve this

If you follow the change account link it takes you to changing password and then the same routine in loop.

[LawrenceC]

Hi btucker,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[aibek]

That's great that Verizon is assisting btucker but what about the rest of us? Is there a general problem? Or should I ask if Verizon admits that there is a general problem?

To repeat,  I have been accessing my verizon.net email on an android device successfully up until two days ago. It keeps telling me my password is not valid. Many others seem to be reporting the same issue.

Is this somehow related to the migration to AOL?

Webmail still works fine.

[LawrenceC]

Hi doubois,

This is an account-specific issue which we have escalated.  Please let us know if you are also using a Verizon/Yahoo email account and have received a similar account alert to which you are unable to respond.

[Will41]

I am now able to setup my Outlook.com to "send and receive" from my Verizon POP mail but it returns an error stating "There was a problem getting messages from your other accounts". Outlook.com does not retrieve my Verizon POP mail.

When will this be fixed and why did this happen?

[tns2]

Try again.  Several outages reported in recent days.  Possibly related to changes to make us all AOL email accounts.

[aibek]

Yes, I still seem to be having problems. How do I report the issue (besides in this forum)? Is there still an issue that Verizon knows of?

[aibek]

I tried to report the issue via Verizon. After navigating through a dozen pages I was put in a chat session which crashed (lost connection and never came back).

Hopefully that was enough to raise the issue.

[aibek]

I downloaded another Android app to my phone (Blue Mail) and it seems to work. It did not work when I tried to enter the server details manually (pop.verizon.net:995 etc) but when I let it figure out the details as a verizon account it was able to connect.

Let's see if this continues to work.

[aibek]

And by the way, outlook email on my PC still does not connect, neither does the Android email app that is part of the OS. Wonder how Blue Mail got it... how do these third-party apps figure out the server settings anyway?

[aibek]

---

@doubois wrote:

And by the way, outlook email on my PC still does not connect, neither does the Android email app that is part of the OS. Wonder how Blue Mail got it... how do these third-party apps figure out the server settings anyway?

---

Also the email client on my Amazon Kindle can still get mail... same with my ancient iPod touch (almost ten years old). Why should some clients have problems when others dont? Amazon Kindle runs its own version of Android, the iPod is running a very old OS (in fact gmail rejects connections now but at least gives me more info about why it cant connect).

[Will41]

I am now able to setup my Outlook.com to "send and receive" from my Verizon POP mail but it returns an error stating "There was a problem getting messages from your other accounts". Outlook.com does not retrieve my Verizon POP mail. I am able to send from my Verizon POP mail using Outlook.com as the email client. I cannot retrieve any messages from my Verizon POP mail using Outlook.com. 

When will this be fixed and why did this happen?

[stevedib]

I use Outlook to receive my Verizon email and it has been out since Monday night.  On Wednesday they said a fix should be in place within 24 hours.  Is there an update on this.  It is going on a week now.

[btucker1]

Unfortunately I can not find such a link. "Many different attempts" Can you please post a link or screen capture of the page or similar page I should be seeing?

[btucker1]

Can I respond to these types of responses?  Can you please send a screen capture I can not find such link!

[LawrenceC]

Hi btucker,

We have sent you a private message.  Please check your Private Message Inbox at the top right corner of this page. It should look like this -->>