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Verizon email is down?

aflute1
Newbie
‎10-01-2012 06:14 AM

{"res":{},"error":{"code":"3002","msg":"3002"}}

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crayonman1
Newbie
‎10-01-2012 09:24 AM

I've been getting same message all morning. I need my email!

{"res":{},"error":{"code":"3002","msg":"3002"}}

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crayonman1
Newbie
‎10-01-2012 09:24 AM

I've been getting same message all morning. I need my email!

{"res":{},"error":{"code":"3002","msg":"3002"}}

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NotSoFastFriend
Enthusiast - Level 1
‎10-01-2012 09:27 AM

I get the same thing when I try to access my personal email through the web.

I'm located in the Virginia suburbs of Washington, D.C.

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JustMeAndU
Enthusiast - Level 2
‎10-01-2012 09:28 AM

Down still in Syracuse, NY at 12:30 EST

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ashtree1
Newbie
‎10-01-2012 09:38 AM

FIOS email still down in Columbia, MD at 12:40 PM  10/01/12.  Can't communicate with Verizon via Chat Line either.  Hello Comcast?

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dezyndiva
Enthusiast - Level 2
‎10-01-2012 09:39 AM

What kind of "______"? A Troll!

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Thomasj61
Newbie
‎10-01-2012 09:40 AM

Down Florida {"res":{},"error":{"code":"3002","msg":"3002"}} 12:40P.M.

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cariboo2
Newbie
‎10-01-2012 09:41 AM

I live in Sarasota, FL and my e-mail is down as well.  It has been since early this morning.

Carolyn

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droll13
Enthusiast - Level 1
‎10-01-2012 09:47 AM

Still down in Orange County, California. When I called today (10/1/12) at 9:00 AM Pacific time, they gave an ETA of 24 hours.

When I asked why they don't have a simple status page showing known issues and ETAs, the reply was something like  "not everyone knows how to use the internet." Apparently the only way to get a status update is to call Verizon support again. And we all know what a pleasant experience that is.

Does anyone know if email messages are being queued on a backup system and will be delivered once the outage is over? Or do we all just lose those messages? Any Verizon folks here, please advise.

I'll be asking for a partial refund, but don't expect it to happen.

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ACH1
Newbie
‎10-01-2012 09:47 AM

Our email has been down all morning, getting message -  {"res":{},"error":{"code":"3002","msg":"3002"}}

Just talked to Customer Service (Customer Service???) The said the estimated time of a fix was 1pm Central time.

I sure hope so.

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travellerva
Enthusiast - Level 2
‎10-01-2012 09:51 AM

Thanks, Heather, for finally acknowledging the email problem.  No doubt there are people around there tearing their hair out to fix it.  Please do so ASAP to help the thousands of users on hold.

...unless, of course, this is the beginning of the end of the internet network owing to a malicious cyber penetrator...  We'd better go to the post office and buy some stamps.

Been down here in UK since 11:40 UK DST.  Still down.

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somegirl
Champion - Level 2
‎10-01-2012 09:51 AM

Some points:

1. Verizon offers their email for free. You do not pay an additional fee for the service, and you can't cancel it to reduce your bill. Stop complaining about the "service you pay for" being down. You are paying for the internet, not the email.

2. Using an ISP-provided address for business is unprofessional and, frankly, unwise. What happens if the ISP stops offering email? What happens if you move? What if you just switch ISPs? You can get a custom domain with multiple email addresses (and more reliable email service) for less than $1/month. No worries about moving/ISP issues, and no @verizon.net on the end.

3. I realize that you guys are all very upset, but being upset doesn't help the issue get resolved any faster. That is why some of us are suggesting walks outside, etc. Verizon knows there is a problem and is working on it. There's nothing you can do to fix it, so try to relax. Take a deep breath. The sun will rise tomorrow and it will all be ok.

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Brian19751
Enthusiast - Level 2
‎10-01-2012 09:52 AM

Down in Central Texas.  

It seems like Verizon email is down with some regularity when others, like Hotmail, Gmail, etc. don't seem to have problems with the regularity of Verizon.  Is email seen more as just a secondary service to Verizon customers after they get us on the hook for internet?

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macairl
Newbie
‎10-01-2012 09:53 AM

It's down in Manhattan too.

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Anonymous
Not applicable
‎10-01-2012 09:53 AM

Down for me in San Jose, CA too

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suesteveg1
Newbie
‎10-01-2012 09:55 AM

down in Hudson,MA as well.  Was able to log into my e-mail account around 7:30 EDT, but around 8 AM started having problems and haven't been able to connect since.

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Ippi77
Newbie
‎10-01-2012 10:09 AM
Down in Plano, TX since about 8 AM CST
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tleahere
Newbie
‎10-01-2012 10:16 AM

Yup...been down all morning and now into the afternoon. Must be a server issue. Can't even get into the webmail without this error:

{"res":{},"error":{"code":"3002","msg":"3002"}}

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Karinjeg
Enthusiast - Level 1
‎10-01-2012 10:18 AM

My internet connection is working fine, but I can't get my @verizon.net e-mail, either by downloading to Outlook or by logging on to the verizon web site. I'm near Washington DC in Montgomery County, MD. Is this a wider issue? If it's just my account, how can I get customer service on this?

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dduncan2012
Newbie
‎10-01-2012 10:20 AM

I am in Redondo Beach, CA.  My email is down also.  I called the Verizon number and they have a recorded message that they are aware of the problem and engineers are working on it. They did not have an ETA for the fix.

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Lynniem1
Enthusiast - Level 1
‎10-01-2012 10:25 AM

Mine is not working either.. I am from Pawtucket RI.  Would be nice if Verizon could tell us what the issue is on their website

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