down all day in Massachusetts..... UGHHHH so annoying....
anyone know if mobile email is affected too? If I try to go to my mobile email on my verizon wireless phone, it's telling me to add an account (mine is all of a sudden gone) and when I do my login info it keeps returning invalid....
Don't think for one moment that we are not paying for the E mail service. If that is the case, who is paying the salaries of all the programmers etc? I don't think that Verizon is giving anything away free. I wish we could pay for just internet access, and get the rest from other places on the web.
<quote>
Some points:
1. Verizon offers their email for free. You do not pay an additional fee for the service, and you can't cancel it to reduce your bill. Stop complaining about the "service you pay for" being down. You are paying for the internet, not the email.
2. Using an ISP-provided address for business is unprofessional and, frankly, unwise. What happens if the ISP stops offering email? What happens if you move? What if you just switch ISPs? You can get a custom domain with multiple email addresses (and more reliable email service) for less than $1/month. No worries about moving/ISP issues, and no @verizon.net on the end.
3. I realize that you guys are all very upset, but being upset doesn't help the issue get resolved any faster. That is why some of us are suggesting walks outside, etc. Verizon knows there is a problem and is working on it. There's nothing you can do to fix it, so try to relax. Take a deep breath. The sun will rise tomorrow and it will all be ok.
</quote>
I have serious problems with this. As my primary personal email address, email is critical for many things, including time critical financial and professional issues.
Using unrelated accounts for password recovery mechanisms? Requires that provider to be online.
Using personal accounts as the touchstone for banks, credit cards, e-commerce accounts, and more? Very normal, but requires that service actually be operational.
Actually expecting time sensitive emails, but unable to see if they've been delivered? Doing any legal documentation with local, state, or federal entities? Expecting emailed receipts or invoices that involve your personal self (as opposed to business entities)? You could be out of luck, particularly if whatever is happening affects their ability to receive or relay email, NOT JUST USERS BEING ABLE TO ACCESS IT.
To prevent misuse, many professional or financial institutions severely curtail resends of certain classes of email, because it's just not safe to keep firing someone's personal info into a black hole if their contact address stops responding. If the servers are broken in some way that they accept receipt of the email, but do not in fact store it anywhere (possible with outages in the wrong part of an interdependant cluster), or the place they're storing it ends up corrupted/discarded/overwritten with a restore operation, the emails will in fact NOT be resent. Because the sender thought it went through fine.
A grim prospect. Particularly since we really don't know what or where the problem is because there are no details.
Verizon is a gigantic enterprise, with valuable assets both logical and physical. To confront a multihour MANY STATE outage of a key customer resource with 'it's free, and you shouldn't be using it for anything but personal stuff, and not even serious personal stuff' is a complete cop-out. Businesses are held to high standards for a reason. As well, email is a component of the service they provide, which makes it a component of what they're charging for. Not a freebie we should be glad we're receiving.
I expect the company I'm paying to provide clear, concise, and accurate trouble reports. I don't expect to have to pry information out of them, or dig into dark back corners of a forum to find critical outage info. I'm very glad they've finally added the autoattendant message that email is down. I find it reprehensible that the nature, scope, and cause is still being hidden, and that there are NO apparent alternatives in a world where redundancy and resilience is drilled into all IT staff everywhere, and is a practical business consideration for a host of reasons.
My attitude may stem in part for an ISP's repeated and continual lack of understanding of technical issues (why did it take so long before SSL was available for pop-mail? Why is IMAP -STILL- not available? This isn't new tech, it isn't untested stuff, it's an industry norm.
--
Paul
(hoping they are indeed receiving email, not losing anything, and that the time since the outage started isn't simply receiving emails and destroying them never to return.)
(EDIT: Quote is from message #96 in this thread, from user "somegirl", marked as an allstar. I love people who help; I do not believe the level of being an apologist exhibited is helpful but there is no "thumbs down" anti-kudo that I see)
down in NJ since about 8:20 am
Having the same problem. I am in Southern California
I get the same error code 3002. Last message rec'd @~7:45 AM 10/1. Sending is OK so I suspect the SMTP server is down.
Down in Inland Empire Souther California. Got the same error msg. My Droid Razr Maxx is complaining about incorrect password which initially concerned me that my email account was comprimised. What I find very frustrating is that Verizon can post all of their junk spam advertising on their main page and yet not have one single notice to inform their users of a major issue with email. And the sad fact is that we are paying for it.
I just got the same message. How does it get fixed? How long does it take?
Why can't Verizon post on our Verizon account pages or the Verizon website the status of the email? Instead I've spent a lot of time trying to "chat" with an online agent (I closed it after I was the 99th person in que) or searching all over the Verizon site and the internet to find out what is going on. A simple network status alert message on the My Account page would have been sufficient to let me know Verizon knew about the problem and is working on it.
(South Jersey) Mine is down, my wife's seems to be working--- Go Figure
{"res":{},"error":{"code":"3002","msg":"3002"}
it was supposed to be up by 1 pm Central--2Pm eastern. It's not.
mobile email not working either
Down in Virginia all day also....2pm est here....still down
One of my accounts is down, while another (one of the sub-accounts) is working fine. I agree that it would really help if Verizon would at least post some kind of notice about the server problem or whatever it is, so we'd know not to be concerned about "wrong password" messages.
Location: Suffolk Co., NY.
My main e-mail account became unavailable between 8:40-8:50 AM EDT, and has been unavailable continuously since then. POP3 fails with SYS/TEMP:
[RFC 3206] The SYS response code announces that a failure is due to a system error, as opposed to the user's credentials or an external condition. It is hierarchical, with two possible second-level codes: TEMP and PERM. ...
SYS/TEMP indicates a problem which is likely to be temporary in nature, and therefore there is no need to alarm the user, unless the failure persists. Examples might include a central resource which is currently locked or otherwise temporarily unavailable, insufficient free disk or memory, etc.
Webmail reports: "Unable to process your request. Please try again later. ..."
My subaccounts have been fully available.
Telephone tech support at 1:07 PM EDT estimated the outage would continue until 12:00 AM EDT Tues. Oct. 2.
email is down in west chester, pa - same error 3002
I just spoke with a Verizon tech support person (seemingly in India) who said that the estimated time for Verizon email to back working normally again is 10pm CT. So it might be a 13 hour problem! I am located in Bridgewater, New Jersey.
been down since last checked at 1:00 PM located in Syosset, on Long Island in NY
@Gidon wrote:Location: Suffolk Co., NY.
My main e-mail account became unavailable between 8:40-8:50 AM EDT, and has been unavailable continuously since then. POP3 fails with SYS/TEMP:
[RFC 3206] The SYS response code announces that a failure is due to a system error, as opposed to the user's credentials or an external condition. It is hierarchical, with two possible second-level codes: TEMP and PERM. ...
SYS/TEMP indicates a problem which is likely to be temporary in nature, and therefore there is no need to alarm the user, unless the failure persists. Examples might include a central resource which is currently locked or otherwise temporarily unavailable, insufficient free disk or memory, etc.
Webmail reports: "Unable to process your request. Please try again later. ..."
My subaccounts have been fully available.
Telephone tech support at 1:07 PM EDT estimated the outage would continue until 12:00 AM EDT Tues. Oct. 2.
Yep, here in Nassau Co, NY and having same problem.
Outage will continue until midnight tonight??? Holy cr*p, must be really bad if it'll take more than 12 hours since the problem began to fix.... Really hope it won't be longer than that. I hate having to use my Gmail acct in the meantime...
I just got an email -- 251 p.m. Came thru on my phone --
I am not getting the many many emails that must have come through since this morning.
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