Verizon email is down?

[aflute1]

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[Momof42]

I also lost all of my e-mails somewhere between Sunday (very late) and early Monday 10/1/12.  By Monday afternoon, I rec'd e-mails only from 3:30pm on. I called and was told there was a Nationwide Crash of a Hard drive, at a "Central Location" that no one seems to know where it is!  I was told everything would be restored by 9:30am on Tuesday, then I got a text, it would be fixed by 8pm EST Tuesday night, At 10:30pm, I did a "virtual" chat with someone named "Alonso" whose responses were very delayed leading me to believe "Alonso" was in another country and obviously had NO idea what was wrong. A woman in the billing department is crediting me a whopping $4.00 for my troubles, and told me she uses Yahoo for her e-mails because it never goes down!  My sister lives In Pheonixville PA and lost NOTHING..told me her daughter still has over 2500 e-mails in her inbox. I live in DE and none of my friends I have talked to lost their Verizon e-mails.  While mine is for personal use, I had folders with all of my kids sports schedules, teacher and school correspondence, and important e-mails as well.  I just spoke with another Com. Tech guy who has NO CLUE...when I had trouble before, the Only way I got a positive response was to e-mail the CEO of Verizon...his name is:  Lowell McAdam...perhaps he hasn't been informed he has MANY unhappy customers as of yet!!

[ladydi0519]

Please help...not sure how to fix...has been down for several hours!

[in2catz76]

having the same problem...glad its not just me!!!!

its driving me crazy , need to get to my emails!!!!

any idea whats going on and when it will be  fixed????

Spoiler

[Odonng00]

Here is the latest update:

Information Regarding Service Disruptions

Service Disruption Update 10/3/12 pm

Verizon has begun to restore access to emails and folders for some customers who were affected by a service disruption on the morning of Oct. 1. Affected customers may experience a one-time five-minute interruption as their saved email and folders are restored. If you experience this interruption, please wait 10 minutes and retry the service. At that time, your saved email and folders should be restored.

We will continue to provide updates as service is restored. Again, we appreciate your patience and understanding, and we sincerely apologize for any inconvenience this has caused you.

--------------------------------------------------------------------------------------------------------------------------------------------------------

Oh Verizon!!  Some customers??  What about the rest of us who are not getting out folders & emails restored??!!  Don't we deserve an update as well??!!!!

[cookiema]

I have 3 emails on the same account.  I have gotten my folders and old emails back in 2 of them as of last night.  The most important one, of course, I have nothing for.  Not satisfied with any of the answers I am getting and hope they don't expect to be compensated (by the bill being paid in full) because it will not be.  Absolutely the worst customer service response I have ever seen.  The trouble ticket that was opened is closed according to them...not according to me, the customer.

[Gidon]

Latest official update (today, PM) at http://verizon.com/outage sounds hopeful.

That page was originally publicized by VerizonSupport on Twitter, so maybe they have more information.

[carolynd11]

well, I don't know what they are doing but now I have no email again.  This is absolutely unacceptable. I am so annoyed now I just don't know what to do.  How can they say they are working on this and yet the email I had that was working (even without my folders)  is not working at all again.  We all NEED our email, thats why we have it.  What is it with Verizon?  they are so big and make so much money they just don't care about their customers anymore.

[Odonng00]

I found this online--only 6% of Verizon customers are affected...I wonder how much effort & resources they will put into restoring our data?  (if these numbers are accurate)

Verizon works on email outage

Verizon was continuing to work late Tuesday to restore some customers’ access to emails that were sent or received before a service outage on Monday morning. About 6 percent of customers with Verizon.net addresses in the 12 states — plus the District of Columbia, where the company provides Internet service — were affected, said Lee Gierczynski, a spokesman in Pittsburgh. Customers have been able to send and receive email normally since Monday afternoon, although older messages and folders created before the outage may not be showing up, he said, adding more details are at Verizon.com/outage.

Source:  Read more: http://triblive.com/business/2710382-74/tristate-department-pennsylvania-steel-capital-solar-verizon...
Follow us: @triblive on Twitter | triblive on Facebook

[madhare]

Its been 72 hours and I was wondering when my lost emails are going to be restored.

[danmiller21108]

Yeah same here. One day they were there. Now they're gone. Any news.

[topdog]

Forget about your E mail!  It is in E mail heaven!!

[wperdman]

I noticed the appearance of only 1 of my personal folders this morning!  (one of the ones I care least about)  The appearance of just one worries me.  Does Verizon not have the others?  I have all my online shopping confirmations and other important emails I need to have back!!!  I am very concerned.  How do I reach a Verizon Rep I can (scream at) talk to?

[pupbrown]

I am having the same problems. All of my pass emails are gone. Some of them were very  important emails that I wanted to keep. I agree, the purpose of access your emails online is so you access it from anywhere and you would think your emails were backed up in case of situations like this. I was going to use a different email service that is not associated with a cable company, just in case I did not like the service and wanted to move to another cable provider, now I wish I had. I am planning on setting up a different email account besides Verizon and direct all of my emails to that account. As someone stated, I did not receive a phone call from Verizon to inform me about the email outage and now I am finding out that it was nation wide, is another troubling fact. Was the email service hacked? Is any of my information in someone's hands? When I talked to one of the techs, he was arrogant. I asked him  what happened to the email system and he just said, with a smirk, "The email server is down", as if it was a stupid question to ask.

[quilly1]

EVERYTHING is back -- emails, folders, contacts, the whole shebang!  Wow, that was scary.  I'm still really peeved at the way this whole thing was handled, but am relieved and grateful everything is restored.

[carolynd11]

I still have no folders and email is up then down.  Unbelievable

[quilly1]

I had tried to log in to my email first thing this morning and was getting that stupid error message and thinking, here we go again.  But then, after about an hour or so, I tried again and I got in and everything was back.  I have to say, I was shocked -- I NEVER thought I would see any of my files and folders again, and was kind of resigned to that fact.  So, I guess my message is, hang in there, I guess they really are working to restore everything.  There's still hope!  As soon as I get home tonight, I'm going to figure out how to back up everything in case this happens again...

[eescola]

It's been several days and still the emails prior to 10/01 are not in my folders. Advise when I will have them back.

[Adam_VZ]

Hello Everybody,

We understand that this is frustrating.  Please understand that we're working to restore email and folders as quickly as possible.  Some have already been restored, some are still being restored.  We will ensure that all email and folders are returned to their original state.

You can track our progress here:

http://www.verizon.com/outage

Thank you,

Adam.

[Knest]

I have been using Verizon web mail for my consulting business because I work from not only my own computer, but from many different client computers. Saving everything to Outlook at home became too cumbersome so I stopped, figuring that a company like Verizon would have more reliable backup servers anyhow. I'm feeling very naive right now.

When I contacted tech support, I naturally got someone overseas. This individual spoke English very well, but was clueless when it came to any technical issues. Shortly afterward I received a robocall from Verizon stating that they are aware of the internet (not email) outage in my area and are working on it. A couple of days later another robocall informed me that the internet service that was never down had been restored and I should reboot my modem.

Meanwhile, my email accounts have been restored except for (you guessed it) the subaccount that I use for my business, which remains wiped clean. So, here is what I get from this experience:

- Verizon is kind of slow at resolving problems that don't even exist.

- Verizon's focus is on the bottom line at the expense of customer service. Having tech support staff fluent in English is great, but not nearly enough. They are obviously not trained to solve problems, but are instead given a menu of talking points.

- Verizon has a shamefully inferior backup system. For a company like this not to be able to restore data quickly and efficiently is like an airline not having oxygen masks drop down as soon as there is cabin decompression.

A final note: If you do speak with a tech support person, please be courteous. This is not their fault. They are just trying to eke out a living and are very likely overworked and underpaid. But in the highly unlikely event that you get a hold of a senior executive, by all means let them have the full measure of your wrath.

{please keep it relevant}

[billstanley]

Down 74 hours and counting.

[eqlzr]

My email is now back, however no explanation why it was deleted for 3 days in the first place. This is lame customer service, however the norm for Verizon in my experience. And they wonder why I don't switch over to their FIOS.