We are just about to initiate an informal complaint with the FCC about our 4 months of frustration, inconvenience and overcharges by Verizon:
1) In early December we cancelled our Fios service at an alternate residence that we rarely use (Acct: 3914). Verizon continued to bill us for January, February and into March for the disconnected service.
2) We called Verizon on 1/22, 2/28, 3/13 and 3/25 to correct and get refunded the $268.43 that was taken from our bank account.
3) During the call of 3/25, the service rep reported she "had no record that our service had been disconnected"; this resulted in her disconnecting our primary service at a different account (Acct. #6523) than the one we had called about. The phone and internet went immediately DEAD! Within the hour, using our cell phone, we reported the mistake and were told that while our phone service was finally restored, that we were now "ineligible for HSI"....and as of today (4/15/15) we have had NO INTERNET OR CALL BACKS FROM VERIZON.
4) IN TOTAL, WE HAVE SPOKEN TO 15 (!) SERVICE REPS IN THAT MANY STATES (AND ONE IN MANILA), AND HAVE HAD NO EFFORT MADE TO RESTORE THE INTERNET WE'VE HAD FOR AT LEAST 15 YEARS!!!! WE WERE TOLD THERE WERE "NO AVAILABLE PORTS".
5) AS OF TODAY, WE ARE CANCELLING OUR VERIZON SERVICE, BUT INITIATING A COMPLAINT TO AT LEAST RETRIEVE THE MONEY THAT WAS WRONGLY PAID TO VERIZON FOR A DISCONNECTED SERVICE. WE HAVE DOCUMENTED ALL CALLS (AND ONE CHAT THAT WAS "CUT OFF" WHILE THE AGENT "MARILYN" WAS REVIEWING OUR RECORDS!). THIS DOCUMENTATION WILL NOT ONLY GO TO THE FCC AND CPUC, BUT ALSO TO THE L.A. TIMES BUSINESS TROUBLESHOOTER AND SOCIAL MEDIA.
6) WE POST THIS NOW ON THE VERIZON FORUM TO HOPEFULLY ELICIT FROM VERIZON A RESPONSE: NAMELY, A REFUND OF THE MONEY DUE US (as a credit on our account is inappropriate as we are closing the account),
file the complaint thier customer service lacks i filed mine already and posted it on here that will grab there attention
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