keep getting an error message: Receiving reported error(0x800ccc92): Your email server rejected your login
please help. Can't receive emails on my phone as well,
My email stopped syncing on my Samsung android phone on Jan 3rd. Coincidentally my MyFios app updated that same day although I don't think that caused the problem since a rollback and reinstall of the update didn't fix the issue. Deleted my email account from my phone and have tried to re set up manually using Verizon pop and smtp settings but keep getting an error that there is no response from the incoming Verizon server. Today I tried setting up an AOL email account from the phone's preset options and input my Verizon email address and password and everything popped up and is syncing normally now. I would suggest stop trying to manually setup a true pop3 Verizon account and use the AOL preset option if available.
I only have log-in problem with my android phone. The account on the iPad and PC still works. If I generate an app-password to log onto the android phone, will I have to re-log into my PC and iPad with the app-password? Or does the old password still work on those devices?
I have tried 3 times generating an app password to log in with on my android phone outlook. I tried creating passwords for outlook for android outlook. I tried with the spaces as shown and without the spaces. Nothing works.
Looks like the dreaded AOL "security" has hit my devices. However, trying to access my Verizon email this morning failed on all devices:
HP computer using Outlook
Samsung Galaxy S10 5G using Gmail app
Samsung Galaxy Tab S2 using Gmail app
I followed the directions to create a one time app password for my tablet and phone which failed. I generated several one time passwords but all failed.
I created a one time app password for my computer and immediately downloaded email. However, once I tried to send an email the send feature failed due to password. I went back to the AOL security page, deleted the Outlook password and generated another one. This time I put the AOL app password in both incoming and outgoing fields. Still fails.
Thanks to everyone -- was driving me crazy, on my laptop I followed the suggestions for generating an app password. followed the prompts, called the app Outlook, cut and paste generated pwd into the account settings in outlook and a months worth of emails are currently recieving/sending. I did not change any other settings.
The best post so far. I was going crazy as well with all the above misleading posts until this.
It is true. AOL changed something in security settings.
Regular pswd is not working for the apps anymore.
My client (Thunderbird) was working until recently.
Without warning they changed the rules and now you need app password generated by mail.aol.com (web client).
After entering this generated password (copy/paste) all is working ok.
Thanks people for the community effort to fix this nonsense.
Same problem - browser works but Samsung, iPhone and PC Outlook not working.
Went to add a App Password through Google but it won't allow me to set one up without turning on 2-step verification which I don't want to do. Any way to work around this?
Was there a solution to this problem?
Once again, AOL has broken access to my verizon.net email account. This is the 3rd time in less than 6 months. Today, for NO REASON, my home PC (Windows 10) and both iPhones stopped downloading email.
Previously it happened to my home PC 2x but the iPhones continued to work. Today all 3 stopped. I was able to access the email account online (web access) and saw the usual collection of emails.
During the last go-around, I had to call into AOL mail support. Took 3 levels of tech support and remote control of my PC for a "fix" to be implemented (app-specific password) to reinstate local email access for my Windows PC. I was also informed that in the future I would have to pay for their "support". Great company, break something and then charge to have it fixed.
Not sure what the outcome of today's fiasco will be. But I am not happy with this mickey mouse outfit and I will NOT be paying anything for future "support" from them.
Yes, I had the same experience with my Apple email client and iPhone password not being accepted (except if I used it to login to their website). The solution was to let AOL generate a new password for your account(s), copy and paste that password into your email client account settings on your computer and iPhone. I have not had a problem since.
Just sharing my experience. I've had a verizon.net email address for years which converted over to AOL. I've been using the Samsung email app on my Samsung mobile phone with no problem for years. Suddenly on 1/24/22 my emails stopped sync-ing on my phone and I couldn't send any either. I had not changed any settings and was completely frustrated for the past few days. I access my emails on my laptop via the AOL Mail website. After researching to troubleshoot, I changed my AOL Mail website password and then updated the same password in my email phone server settings. Still no emails sync-ing on my phone. Then I removed my verizon.net email account on my phone and added it back. While adding it back I selected the AOL logo which I think activates the updated secure sign-in capabilities. Success! And the email server settings on my phone were updated automatically during the process. I am now thinking I may not have had to change my password, but I'm happy to have email restored on my phone. Thanks for everyone sharing their ideas which helped prompt me to try some options. For what it's worth, I had received an email from AOL several month back saying they were implementing security changes effective 12/20/21, but I could not tell if it applied to my situation. The email was clear as mud. Since 12/20 passed with no issues, I thought all was ok. No such luck as the ramifications kicked in about a month later. Good luck to others dealing with this unexpected situation.
Not getting emails. I dont want to pay AOL.
i didnt change anything. Email is not downloading on MS Outlook or on my phone's email app. Hasnt worked since yesterday 7pm ET. Can anyone there help. AOL always wants money for help and I didnt change any settings. Other Verizon customers have issues too because I saw their posts. How can we get help?
I have been struggling with the same issue for several days, but have finally found a way of making things work again. My PC app for email is eM Client, but the solution may work well for other email programs. Here is what I did: On the app's menu I clicked "Accounts", and then "Add account". I tried the first option, "Automatic Setup", but it didn't work. So I went to the next option, "Mail". There I found icons of various mail providers, including AOL. I clicked AOL and followed the directions, using the same user name, email and password that I had used before. Lo and behold, it worked! I did the same for my wife's account, same result! The parameters have changed - for example, I now have imap instead of pop3. But I couldn't care less as long as it works! I suggest you try it with whatever app you are using and, if successful, post it here for others to use.
You changed your email client settings to imap and did not have to use the AOL One Time app password. Is this correct? Worth a try.
I did not change anything - I let the AOL icon do all the work. I only found out that pop3 was changed to imap when I looked at the new settings, after the system was working properly again.
The rest of your server settings were still verizon.net?
To bad they only provide some to the required info.
And still not working.
I just checked the new settings that are working for me, and here they are:
imap
Host: imap.aol.com
Port: 993
Security Policy: Use SSL/TLS on special port (legacy)
smtp
Host: smtp.aol.com
Port: 465
Security Policy: Use SSL/TLS on special port (legacy)
Again, let me say that I did not set any of these manually - clicking the AOL icon under "Mail" did the job. But I see no harm in trying to replicate these manually to see what happens. If it works, do post it for others to use.
Were your original setting pop.verizon.net and smtp.verizon.net?
Yes, they were. Actually, they still are on the original accounts. The old accounts are still there, they are just not working. The AOL icon created new accounts, as requested, but did not kill the old ones. Given that all this only took place today, I am letting the old accounts remain for a while just in case something goes wrong with the new ones. As they don't work, they don't bother me.
No joy. I do use Thunderbird for my client but that should not make any difference. I'll try more tomorrow.
This is still Verizon's issue they are the overall service provider..
I'm reaching here but I wonder if AOL, Yahoo or whoever has started to implement NIST password standards.
The latest National Institute of Standards and Technology (NIST) guidelines (set forth in NIST SP 800-63B) contain the following password requirements:
With no real help from Verizon, AOL or Yahoo, something that actually works for most users, think I will give it a try.
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