{"STATUS":"ERROR", "DETAILS":"missing vz_jwt"} when redeeming gift card

[usercky86306]

Can't redeem any gift cards on my account, feels like a deceptive promo. No help from Verzion chat and saw 100 locked topics in the forums so I'm not the only one. Seems like they're making it hard as they can to redeem these things so they don't have to pay up. Spoke to support and said it would be escalated, have not received any correspondence afterwards. I would imagine that I will get a response saying it's been escalated again.

This is unacceptable....

I am getting this error for the Fios $200 gift card and the $50 Xbox gift card.

[LawrenceC]

Hi usercky86306,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.