very unhappy customer!!!!

[joslynthompson]

@VZWSupport I just would like to say that I am very disappointed in @VZWSupport I've been with you guys for 3plus years and this year has been by far the worst year with you guys. I have to wait over four months just to receive an employee discount that you guys offer and it is only a little bit of money off my bill and I still have not received my discount yet.. Also, I've been over charged at least over seven times with charges I had no knowledge of and it was never brought to my attention by a customer service representative, and then when I call you guys I get the run around overtime. I was transferred over three times to three different people and none of them didn't know what I was calling for and neither of them were able to help me, and when I finally was able to get somebody to help me they were very rude and not understanding and very inconsiderate. They were not trying to help me find the best deal for my service at the reasonable budget I was looking for. I mean I'm paying nearly 200 dollars for a service with you guys with no fast speed internet, no premium channels on my cable only basic channels, no dvr box, my phone service is beyond horrible, its just really disappointing paying all this money and I can't even have a great service. Im really really disappointed in you guys and I'm very unhappy so I will defiantly be looking at other phone companies to switch to because I am not a happy customer at all right now and it is the holidays so you would think I would be more appreciative for my service with you guys, but I am not..

[ThiaB]

Hi joslynthompson,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.