Black Friday Pixel XL

[TVulcano]

Did anyone purchase a Pixel XL at a discounted monthly rate on Black Friday?

[Elhayym]

I don't believe there was a discount for the Pixel XL. There was, however, a discount on both the 32 and 128GB Pixel. If you are asking about bill credits, it is the 3rd billing cycle and I haven't received it either. Seems like a common problem... I have seen a few threads on here about it. Guess I need to go to the Verizon Store... I have tried speaking with live chat customer service about the matter before. Unfortunately, whoever I talked to was unaware of the Black Friday deal. But the employees at my local store said many of them took advantage of the same deal and knew what I was talking about.

[Ann154]

It was advertised that the Pixel was in the Black Friday deals, but the Pixel XL models were also included once you looked at its page for $20 and $25 per month per the deal. For some customers like myself, this is still the second billing cycle since Black Friday so the credits might not have been applied yet.

[stpenn123]

I also purchased a pixel XL as per the black friday promo.

Just received my 3rd bill since and there is still no credit on my account.

Does anyone remember how much the credit was supposed to be?

[deloused]

Here is the link to the Pixel Black Friday deal details. As indicated the XL was not included-

https://www.google.com/amp/www.droid-life.com/2016/11/22/verizon-black-friday-deals-pixel-xl/amp/

[Ann154]

deloused wrote:

Here is the link to the Pixel Black Friday deal details. As indicated the XL was not included-

https://www.google.com/amp/www.droid-life.com/2016/11/22/verizon-black-friday-deals-pixel-xl/amp/

It wasn't specifically mentioned, but the Pixel XL in 32 and 128 GB configurations did have a deal with Black Friday. The final cost after the bill credits were $20 and $25 per month respectively.

[GARSMI8]

Did you ever get your credit for your pixel XL?

[Ann154]

GARSMI8 wrote:

Did you ever get your credit for your pixel XL?

Yes I did get my credits, but I should clarify that I purchased the Pixel 128 GB model and not the XL model. In fact I actually got an extra credit this past bill when the system finally caught up to applying the same credit (10 of 24) at the same time I was billed for payment 10 of 24. I had been a month behind for about 6 months. I had asked earlier about the count difference when the credits were first applied correctly, but I didn't get much traction. I decided to drop it with customer service because I knew eventually I would get all of my credits even if it was a month off.

[MPTRENTON]

Working on 5th billing cycle and still no rebate/credits on 2 pixel Black Friday phones

[djungo12]

Same situation here. I'm onto my 4th bill but still did not receive the credit for Pixel XL ordered on Black Friday. My sister who has her own VZW account also got Pixel (not XL) on the same day but she got the credit on January. Should I wait another billing cycle? or should I go bother customer support? hmm...

[stpenn123]

So I bought mine on Thanksgiving day and the pixel XL was included in the deal. 20$ a month after the bill credit, 32gb.

Anyway I actually contacted Verizon support a few of days ago. The Verizon support tech assured me my bill credit will appear on my next billing cycle (meaning my bill due in April)

So we will see.

[mtngoat]

They told me the same thing last month- it would appear on the next bill. It didn't

[mtngoat]

OK, I just called customer service, had to look on my bill to find the number, as they apparently don't list it online anymore.  They said they were aware of the problem.  For some reason, the computer is not picking up the offer code and automatically crediting it to the bills.  They transferred me to the "trade-in & promotions" department, who told me they manually added mine today.  So it should show up next month.  We'll see.

[Ann154]

I hope it is easier for you then it has so far been for me.

[BRISIL64]

Same thing here.  Bought XL at 20 per month.  They charged 32 per month with no intention of crediting anything.  I have a support case opened, but they said they checked promotions and only thing available on XL was trade-in...which is not true.

[BRISIL64]

Update here - Verizon, after months of stating I will get credited, is not returning my calls regarding this issue.  There are now 3 instances when a representative has failed to call me back.  The last representative I reached initially said that they cannot find this promotion and they will not honor it.  I asked to speak to a supervisor about this issue, yet no one has called.  I have 5 lines on Verizon and will now begin the process of switching to Project Fi, starting with 3 lines immediately.

[Avalanche88]

I also bought the Pixel XL on Black Friday, which was supposed to be discounted to $20 per month - WITHOUT the need to trade-in the device... I specifically chose this promotion because I did not want to trade in my old phone. I chatted online with a rep twice - once in early February and again on March 7th - both times I was assured the promotion WAS valid and that I would be receiving my credits, and the last time I was told they submitted a claim form for the discount, and that I would receive a confirmation within 7 to 10 days... So far, no confirmation, and I probably will still not get my credits come my next billing. I've never had any problems with Verizon's customer service in the past, but now I am getting quite annoyed!

[Mccaresp02]

Did you.get your bill credits?  Do you have the promo code?  Verizon customer service is a joke!  U am having the same issue?

[vzw_customer_support]

We don't want you to go through the frustrations of not receiving your promotion Mccaresp02. Have you spoken to customer service? Have we submitted a request to our team that handles promotions to investigate your purchase? What phone did you purchase and when did you activate your phone?

KinquanaH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the  Correct Answer   button under my response. This ensures others can benefit from our  conversation. Thanks in advance for your help with this!!

[COLUO81]

Why is this an issue even and why hasn't it been made public to the people working at customer support? I'm appalled that Verizon would even, in a heated market, make mistakes like this and then attempt to tell us that such a deal never even existed. There's obviously something wrong you have this many people telling you otherwise.

[ROBAND27]

Not yet.

On Sun, May 7, 2017 at 3:54 PM, Mccaresp02 <forums@verizonwireless.com>