I have Pixel with Andriod 8.1.0 installed. Since the update, I am unable to use an app or surf the web while on a phone call. I have had the phone since November 2016 and it has worked fine up to about a month ago. Is this a Verizon issue or a phone issue?
Did you check to verify the HD voice is still enabled on the phone?
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Yes it is, Advanced Calling is on.
Sometimes turning the feature off and then back on again can help.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
mm12sutton, I can certainly understand the importance of being able to simultaneously use applications and surf the web while on a phone call. As Ann154 mentioned, it is crucial to have HD calling enabled. Do you only have trouble with this issue when connected to Wi-Fi or the cellular network? Does this issue happen in one area or everywhere you utilize your device?
KevinM_VZW
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