I placed a pre-order for a Pixel 6 Pro on October 27. The order has stated it should ship on Oct 28 and arrive on Nov 5 (now passed) since the beginning. I've never gotten any updates on the Verizon website or app. No updates via email after the initial order confirmation email. I've called Verizon a few times and some say it now should have shipped on Friday Nov 5 and will arrive on Tue Nov 9. But no tracking number issued and no one can see any updates on where my phone is in the system. This gives me no confidence I'll ever get a phone from this pre-order. Please help.
My order (2 pro's, 1 Black, 1 White, both 256gb +2 cases) was ordered 10/19, confirmation says ship 10/20 with expected delivery 10/28 & as you can see it's now 11/8. Still not here! Nothing from Verizon since confirmation on a $2300 order! Ought to change to name to "Keep Customer in the Dark Service"
Must be Pre-ordering doesn't mean anything. They already see your $'s as in the coffers
We are dedicated to getting the awesome new phones in your hands as soon as possible! I apologize you have not received additional notifications regarding the status. Please send a Private Note and we can investigate further. -Yale
I'm in the same boat. Ordered on Oct. 23. Expected delivery was supposed to be yesterday. Hasn't even shipped. How does someone send a private message (as suggested above)?
Same issue here @vzw_customer_support
Ordered on 10/20, finally said shipping on 11/9, but no update. No way to contact anyone. Very frustrating.
Good morning, UseVzn78! We know it is vital to verify your order status and shipping information, and we would love the opportunity to help you today! Can you please send us a Private Message to better assist you?
How about you private message our phones to us. YOU messed this up, not us, your customers. Now you have no trust.
I was in the exact same situation. I ordered on October 23, and on the delivery date of November 9 (they claimed it was the shipping date, not the delivery date), they pushed the date out to the end of December.
That evening I saw on Reddit that you could get it faster by ordering from Google, so I cancelled my Verizon order and ordered with Google, as they had given me a date of November 17. Since, they have pushed out the delivery date 5-6 times in 3-5 day increments ever since, and I am now looking at an estimated (but probably false) date of December 7-8. I'm sure on December 5 they'll push it out to December 11-12.
Did you ever get your phone from Verizon? Wondering if I should have just waited it out.
We know it's important to get the status of your order, vrzonuser. We are here to help. Please send us a Private Note. *Rebecca
Ordered my Pro 512G on October 21, was given a received by 11/9 date. Came and went without any phone. Checked this morning, and my estimated ship by date is now 12/23. Not sure how they could "sell" me a phone and miss this date and push it out so far.
Brewman, We can relate to how exciting a new phone can be. As someone who shops online, I feel like I forever stalk my tracking numbers when they become available. A pre order guarantees you a device as inventory allows it. All orders are processed as a first come first serve, based on your pre order number. The following link will help you keep track of the status of your order: https://www.verizonwireless.com/od/cust/orderStatusIndex#/
-Arya
Yeah, thanks for that link. Not news, since I've been checking the order status since day one. About 8 days ago, Verizon again moved my estimated ship date, this time from 12/23 to 11/11. Of course you didn't ship the phone on 11/11 date, and here we are a week later with the same estimated and expired ship date. You guys really dropped the ball on this one.
We are dedicated to getting the phone in your hands as soon as possible. I apologize for the delays. Please send us a Private Note and we can offer you more personalized support. -Yale
Well here it is, November 20th, a month after my pre order was placed, and my order status page still says estimated delivery Nov. 11th (the 4th estimated delivery date to come and go on mine). I understand having trouble getting these in stock, but what I don't understand is you guys leaving all of us customers in the dark with no updates. No emails. No texts. No heads up when we ordered them that it would be 2 months before we could expect to have them. But by God let me be late on a payment and you guys are blowing my phone and email up multiple times daily. What's the point of an order status page if you don't keep it updated? At this rate the Pixle 7 will be released before we get the 6s. I hope you plan on hooking all the pre order customers up with headphones or something for enduring this hassle. Makes me wish I would've just ordered from the Google store.
Your feedback is very important to us. Having updates for your device is a must, as a consumer I like to track and check the status of my orders constantly. Rest assured, we are doing everything possible to get your device to you as soon as possible. ~Gina
Unbelievable response from you, Verizon. A waiting list is what you described. We pre-ordered which is what you do prior to a release date. You can't even spin your own lie well.
It is because Verizon doesn't care about us past our early payments for pre-orders. This will backfire huge on their business, just watch.
I am on the same boat. My case is exactly the same as yours. And so I have to keep on waiting, and hope that they will deliver when they say
We understand this can be very frustrating. Back orders are filled in the order they are received. They dates we provide our the days we anticipate having new inventory. In the event your order isn't being filled on 'x' date this is likely due to inventory diminishing before we complete all back orders. Rest assured you will receive your device as soon as we have it available! *Hannah
That's simply just not the case. Your website shows the phone we ordered for my wife is available, yet we're being told it can't ship to us because the other phone on the order isn't available even though I specifically asked when ordering that it would ship immediately upon availability and was told it would. Now we're being told our only option is to cancel the order and reorder everything which would then put my phone at the back of the supposed back order list and push it out even longer. I cannot emphasize how terrible the lack of communication has been and how infuriating it is that no one can offer any kind of reasonable solution to help us out. We had to go buy another used phone for the mean time in order to get my wife through until we actually receive her device, that we were told would ship 10/28. @vzw_customer_support
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