Pixel 6 Pro

[Chug243]

I placed an order for two Pixel 6 Pros on October 20th. One of them said, “Deliver by October 28th” October 28th has passed now, and I have not received any update.

[Chug243]

@vzw_customer_support Please help. My current iPhone 11 Pro Max is practically a paper weight. 

[vzw_customer_support]

We are here to help with your iPhone.  Can you tell us more about this so that we can fully assist you?-Sean

[Chug243]

Thanks for reaching out!

I placed my order for Pixel 6 Pro on October 20th with an expected delivery date of October 28th and that date has passed. I am just looking for an updated delivery date and to make sure my order did not fall through the cracks.

[vzw_customer_support]

It's always good to check up on the status of an order for your new phone to make sure the order gets sent out and arrives to you, Chug234. Let me help you with being able to check so there can be a peace of mind knowing your new phone is on it's way. Did you receive an email that had a tracking number? Here's a link that you can use to double check on your order https://www.verizon.com/od/cust/orderStatusIndex . Also, did you add our Total Mobile protection package to cover your device? Here's a link for more details m.vzw.com/AddInsSocial  Ed

[Chug243]

@vzw_customer_support Thanks for your help.

I have not received a tracking number for my phone. 
When I placed my order on October 20th. I ordered two pixel 6 pros.

One(black) order had a delivery date of October 28th. The other one(white) had a delivery date of November 16th. 

[vzw_customer_support]

@Chug243 ,

Thank you for keeping us updated, but in order to properly see these orders on your account, we do need you to use the Private Note that we have been sending you. We have replied to you as recently as 11/6, so please review your Private Notes in order to proceed. If you are still unable to view or reply to us, then please contact us through any of our other support channels: https://www.verizon.com/support/contact-us/ -Russell

[Chug243]

@vzw_customer_support 

I have responded to every private note your team has sent. I am the one that never gets a response.

After a day or two, I post again on this chain and everything starts over again. 

I have sent pictures and details every single time.

[vzw_customer_support]

Our apologies for the inconvenience, Chug243. Just to confirm, you've never received a reply to a private note you've sent us? ~Baldo

[Chug243]

@vzw_customer_support 

I have responded to every private note your team has sent. I am the one that never gets a response. Please do not try to say that I have not been responding.

I have sent 4 messages to Verizon and received only two.

 

 

[Chug243]

@vzw_customer_support 
I have not received a tracking number for my phone. 

When I placed my order on October 20th. I ordered two pixel 6 pros.

One(black) order had a delivery date of October 28th. The other one(white) had a delivery date of November 16th. 

The order page only shows the November 16 for the white one.

[rnerzig3]

I have this same issue! Should have just waited and got it from the store on launch day. Now my order is left in limbo

[vzw_customer_support]

We would like to take a closer look at this situation regarding the Pixel 6 order you placed. Please send us a Private Note at your earliest convenience to better assist. ~Vic

[Chug243]

Thanks for reaching out!

I have sent a private message.

[Chug243]

@vzw_customer_support I have sent three private messages(10/31 , 11/03 , 11/04) in response to three different “please send us a private note”. 

I have never gotten a response each time. 

[vzw_customer_support]

I'm really sorry about the trouble. We'd love to find out what is happening with your order. Please reply to our private note to get started. ~Aaron

[Chug243]

@vzw_customer_support I reached out but I have not gotten a response back yet.

[vzw_customer_support]

We're here to help! Please meet us back in a Private Note.*Cecile