Pixel's and Android 10?

[Looneyman]

Is anyone aware if Google has resolved the issues with Android 10 effectively turning all generations of the Pixel and Pixel XL's into very expensive paperweights? I've been refusing the latest OTA update to 10 for the past week, due to the many, many reports of Android 10 issues going unaddressed and unresolved, and as usual there is next to zero word or information from either Google or Verizon over what is actually going on with the 10 update, and if or when it will ever be safe to update. 

[vzw_customer_support]

We always want to ensure your device is working the way it should Looneyman. We are happy to help. Are you having any specific issues with the current device? Have you tried to download the software update?

RashadM_VZW

[Looneyman]

As I said, I've been refusing the update to Android 10 due to the reports of multiple issues with all versions and generations of the Pixel after updating, including phones freezing on the boot screen while updating, sensor failures, wifi and bluethooth conncetion failures, failure of auto-rotation, failure of auto-brightness, failure of active edge, failure of double-tap functions - the list of reported issues is extensive, and so far I've seen no report of what is causing the problems, or if anything is being addressed. Having already lost the use of one very expensive phone due to an update pushed by Motorola and Verizon, (Moto Z Force Droid; an Android update reduced the battery life when idle from a few days to a few hours, under use the battery discharges from 100% - 0% in less than an hour, with no fix ever offered), I simply can not afford to have another phone destroyed or otherwise rendered unusable by an update that no one wants to take responsiblity for. 

[Davidoo]

I've had the update since it was released in early September.  Only one problem that I will outline below.  Otherwise, I wouldn't pay attention to all the other noise about the update.  I don't have any of those issues and love the update.  There are millions of these Pixel 1, 2 and 3 out there and a very few devices will always have problems. 

Now, here's my issue.  There are a number of threads on Android Central and the Google Pixel Community Forums about the "weak signal after the update."  I didn't notice it at first, because I updated at work and there is a tower within 100 yards of my window, so I always get 5 bars there.  However, when going to weaker signal areas I notice a huge difference after the update.  In places I got 2 to 3 bars before, such as my home, I now get zero (yes zero) or 1 bar.  I used to be able to stream anything at home, now very rarely can do this. 

As I mentioned, there are hundreds of people just on the Google Pixel Community Forums stating the same thing.  I believe Google is at fault here as it is something in their update.  Verizon doesn't interfere with the updates on the Pixel.  The Google Pixel updates come at the same time each month like clockwork.  It is possible there is something that got changed in the interface between the phone and the towers.  I would appreciate anyone from Verizon answering here or reaching out to me as I could give them the tower IDs of the ones that suddenly turned to garbage after the update.  I have the Signal Check Pro app that gives me this information.  Possibly my phone needs to be "reprovisioned" or something after this update.   

[Davidoo]

I'm providing an update regarding this issue as I know some are interested in the discussion and it is a real problem.  There are now similar discussions about this issue on many other sites, such as Android Central, Reddit, XDA Developers and others.  In addition, the original thread on the Google Pixel Community Forums has continued to grow with people reporting this issue with other carriers and around the world in areas such as Qatar (link to the thread below if you're interested). 

At this point, with so many with other carriers and in other countries having the problem, it does not appear this is a Verizon only issue.  That being said, the vast majority of Pixels are running on VZW, so this thread has a proper place here.  People are reporting as well that they have gone back to Android 9 (Pie) and their full signal is back.  Also, a factory reset does nothing.  Don't waste your time with it.  We all know the customer service reps will tell you to try this because they don't have a clue what we are talking about most of the time. 

I did receive a private message about this asking me to give my phone number and someone would call me.  I had to respond 3 times with my phone number, but eventually someone called.  Of course, that was the only time during the day I was in a meeting and couldn't answer the call.  They didn't provide a number to call back, just the regular customer service number which I found useless.  I did call and spoke to a customer service rep.  It is clear when talking to them that I know more about how these devices work than they do.  The rep was asking me inane questions like "was I roaming" or "why don't you just switch to wifi all the time if you have a bad LTE signal."  Really, that is supposed to make me feel better? 

Again, the only point of this is to advise the other people who have posted on here that if you can't stream or get data where you used to before the update to 10, and you are dropping calls when you never did before 10, or have no signal at all where you did before 10 that there are many others with the same problem, and Google is seeing this on their forum.  We are due for the monthly security update for October any day now, and maybe something will get fixed.  I use my phone for work, and am now missing email notifications because my LTE drops to zero bars in places where I never had an issue before.

  https://support.google.com/pixelphone/thread/13566467?hl=en

[Ann154]

I haven't had any issues with the September update for the Pixel phones and I have had it since mid September whenever it said it was available for download. Strangely enough, the October update notification popped up as I was reading this thread. I will wait until I'm home and connected to Wi-Fi to download and install the update. 

[Davidoo]

Here is a link with 144 responses and 332 "Upvotes" for people who are having the "Weak signal on all type of Pixels" after Android 10 update. 

https://support.google.com/pixelphone/thread/13566467?hl=en

[Ann154]

Less than 350 out of thousands of people who likely have a Pixel phone? 

[Davidoo]

Ann154, not sure of the purpose of you responding here, other than to continue to build your number of posts and status on the forums.  There is a legitimate issue.  If there are 350+ people reporting it on a Google forum, you can bet there are probably thousands more as actually only a small percentage will take the time to go to the forum and make a post.  Take a look at this thread and explain to us how your condescending post helped at all.

[Ann154]

It is more likely the other way around. Those having issues would be a small percentage of the overall users. 

[vzw_customer_support]

Davidoo, I rely on my phone constantly, so having a weaker than normal signal after a software update is very alarming. I will be more than happy to assist. Please share with me do you notice this weak signal indoors or outdoors? Also, confirm for me what services are being affected (voice, text, or data)?

RodneyM_VZW

[Davidoo]

Rodney,

I really don't understand how those questions have a thing to do with this.  I have demonstrated through links to other sites and news on Android related sites that this is a problem for others in all areas.  Yes, of course I have the problem indoors and outdoors.  Unless you have suddenly changed the transmitters and frequencies, I don't know why that is relevant.  Please read the thread on Google Community Forums that completely explains the issues people are having.  

This Android 10 update caused many people (I suspect everyone, but most don't pay that close attention) to have a signal much lower than they had before the update.  Because of this, in areas where the signal was weak to begin with, there is now no signal, so no data, streaming or browsing in placed where I could before.  I haven't had dropped calls like many others report though.  

[mama23dogs]

I got the update the day after release, my son the next day.  One of us has a Google store pixel, one has the Verizon version.  Both updated just fine.   The only thing that was buggy is my nova launcher kept reverting to pixel launcher maybe once or twice a day. Some of the gestures no longer worked. I uninstalled nova launcher then reinstalled and set it up and it’s worked fine ever since. 

[Ann154]

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@mama23dogs wrote:

I got the update the day after release, my son the next day.  One of us has a Google store pixel, one has the Verizon version.  Both updated just fine.   The only thing that was buggy is my nova launcher kept reverting to pixel launcher maybe once or twice a day. Some of the gestures no longer worked. I uninstalled nova launcher then reinstalled and set it up and it’s worked fine ever since. 

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I got the update on my phone too in the past week. No issues so far. 

[SuzyQ]

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@Looneyman wrote:

Is anyone aware if Google has resolved the issues with Android 10 effectively turning all generations of the Pixel and Pixel XL's into very expensive paperweights? 

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I have the original Pixel, and got the notice that Android 10 was ready to download and install, but I happened to be out of town for several days and didn't want to be without a phone, you know, just in case something went wrong withthe upgrade process...

About mid-September I went ahead and did the upgrade, and it went smoothly, without a hitch.  I haven't had any data or signal issueseither.  I got lucky?  Or there are just a small percentage of overall users who did have issues and theyare, naturally, the most vocal about problems.  You don't hear when things go right, just when things go wrong.