SUPER frustrating. I've been trying to contact Financial Services for over an hour, tried to use the chat on the website AND chatted on FB. Apparently I can only call financial services, but they don't have live agents available. How do I speak with someone?
We're sorry to learn you're having trouble reaching our Financial Service Team, btharp07. There may be a longer than normal wait time to reach a representative. We will forward feedback regarding the message you received. We would recommend calling them back at 866-266-1445. They are available Monday through Friday from 7:00 AM - 12:00 AM ET and Saturday 8:00 AM - 8:00PM ET.
DanielleR_VZW
Literally having this same issue. Trying to call the number you specified and getting this same "At this time live agents are unavailable to handle my call" message. I'm about to leave Verizon for another provider over this its absolute garbage that nobody is available at Noon (12pm) on a Monday to assist with my service... The automated nor the site can help with my needs as the options do not exist there.
I can't reach a live agent.
We apologize for the issues with contacting phone support. Our SOcial Media team is able to address many wireless account concerns for postpaid accounts. How can we assist you today?
Been at it for over an hour now on a Monday morning. I find it ridiculous I pay Soo much for one line for spotty service, and when I as a single parent try to connect and communicate to continue being a customer I am basically chasing real people to have a conversation with. This customer treatment is absolutely the issue with most big corporations. I've been thinking about switching to another carrier as it seems when even trying to work with Verizon I need to clear obstacles of automated service just to have a chat with a real person. This is terrible and as a veteran I can tell you I have only stuck with you because I've had Verizon for years but this might be the last straw. I really need to speak with someone directly please.
Jerichocane87-
Your time is valuable and we want to help with your account concerns. Please respond to my Private Message to better assist.
-Angie
I apologize for any frustration you're having with trying to reach us to get your concerns to address and not being able to get to an agent to assist, Kerricb. It would be sad to lose you as a valued customer and let me help turn things around. What exact issues are you having? What exact prompts do you use when trying to reach us on the phone? What was the exact number you used to reach us? Please send us a private message and share more details so we can assist you with the concerns you want to be addressed.
Thanks,
Edwin_L VZWsupport
There is nobody to answer our calls. I have been trying for days as well. I’m ready to switch.
dealing with the same issue- and it is supper annoying considering they charge you a monthly admin fee and you are not able to talk to anyone that does any admin work
All day I've been dealing with this issue, not the first time. I just don't understand, Verizon is suppose to be among the top cell phone providers. I'm really about to leave to another company. Terrible customer service. I even went to a physical store and they could not help at all. So upset
Thank you for reaching out to us. We strive to provide the best customer service and I apologize if that has not been the case. The last thing we want is for you to think about leaving us and we want to make sure that you get the assistance you need. Can you tell us more about your situation? How can we help?
RogerZ_VZW
I am currently receiving this message and my services have been disconnected, this is the worst customer service!!
Thanks for clarifying, Cmartinez2. We aren't fans of interruptions. It sounds as if we were receiving many calls at the time you attempted to reach us? Have you been able to get through for the assistance needed? If not, how can we help out?
KatiM_VZW
How are we all having this same problem? Yet no one is actually talking to them. Please find a way to connect us to agents if it’s the only way we can get things fixed.
DebYear, hello! Thank you so much for reaching out. We do want to make sure that you can get any and all of your wireless questions/concerns addressed. what has you looking to reach out? Please provide me with some details. -Kevin
Why is the customer service line down? I have tried to call out for assistance but no answer.
Our apologies, lanishiaboyd. Let us help you right here. Tell us more behind the type of assistance you need so we can better assist, thank you.
-Joey
Why is this happening? I jus keep getting sent the link to do stuff online. I don’t want to do online. What’s the point in having live agents if they’re always unavailable? This is ridiculous.
Yea same exact thing this morning.. my service interrupted and the robot that texts you tells you like 2 different numbers to call but it doesn't work when my service is already interrupted lol just keep getting there is no live service representatives to answer your call.. literally have never had this problem until today lol very very annoying
Tpeters95, we are truly sorry to hear that you are having trouble reaching us. You mentioned that the service has been interrupted, have you made a payment or scheduled a payment? Have you attempted to dial *611 from the cell? -LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Start a new topic or ask questions in the open forum.
