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0.2 Mbps on 1 device and more on others
Ensonbrand87
Member

My wife and I both have Pixel 4 XL's. She is sitting right next to me and is getting 0.23 Mbps download speed (via speedtest) and I am getting 13.5.

I have inspected all settings between our devices and they are almost identical.

Most of her usage is through Facebook while mine is through Chrome (again very similar data usage).

This exact problem happened to her iPhone X max months ago (why we switched to Android...) Leading me to suspect it's user related but literally NOTHING seems different between us.

This happens inside, outside, down the street, and even in different cities (Sacramento and San Francisco and in-between!)

Nightmare!!!! 😭

P.S. on our home WiFi we BOTH get >250 Mbps speeds...

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Re: 0.2 Mbps on 1 device and more on others
Tigerstep
Sr. Member

Either you're on two different plans or she needs to do a network reset.

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Re: 0.2 Mbps on 1 device and more on others
Ensonbrand87
Member

We are on the same plan and I have tried resetting network (System > advanced > Reset Options > Reset WiFi, mobile & Bluetooth)

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Re: 0.2 Mbps on 1 device and more on others
vzw_customer_support
Customer Support

Ensonbrand87, making sure your wife is able to enjoy fast data speeds is always important. We appreciate the steps you have taken in efforts to resolve this matter.  Let’s continue to move forward. Does your wife’s device have the latest Software Update? Can you please clear the Website history https://www.verizonwireless.com/support/knowledge-base-180529/? Also, are all of her apps up to date https://www.verizonwireless.com/support/knowledge-base-105501/?

 

SylviaT_VZW

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