For the past 6 months, my data has been running out of nowhere. I have addressed this with the Verizon agent and their temporary solution to that was to refill my prepaid account with data. They recognize that I have not been using data (I am at home because of the pandemic) , but my data is running out of nowhere.
I will now list all that I have done to address this data issue:
It seems that the technical specialists are unable to solve my issue. Has anyone encountered this issue?
Any help on this issue is appreciated. Thanks!
Solved! Go to Correct Answer
Update: I finally have data thank you for fixing it NoahS. Thanks!
"Yay! I am glad it is working. I had your local tower refresh the data provisioning for your line. Sometimes information about how a line is supposed to be working gets a little error and starts behaving weird. A refresh with our main systems will often get it working. Is there anything else I can do for you? "
Hey, marbochengye. It looks like you've been dealing with this for a while. We'd like to try a few things here on our end, to see if we can get to the bottom of this. Please reach out in a Private Message.
Update: I was reached out by Verizon support and I authenticated my identity.
New ticket was filed by Verizon support [redacted], but the solution is the same as the previous ticket, which says it is a signal issue.
It looks like the Technical specialists are unable to find a solution to my proven and are blaming it on the coverage issue. Like I said, I live with someone under the same plan are the person has signal and my Pixel device says "You don't have a Verizon Wireless plan or you've used all of your plan allowances, please contact Verizon" even though I can call and text.
I thank you for all the patience you've had with us. To get us started with your assistance, I will need you to verify. Will you please provide me the IMEI number of your Prepaid device? You can locate this information in Settings.
Hi Verizon support, the MEID 35803508402945 on Pixel 2.
If you think this has to do with the device, I have also tried SIM on iPhone 11 and the data also doesn't work, but I can call and text.
Update: I have been reached out by Verizon Support twice here and I have already authenticated twice.
I am confused with this authentication process. It seems that once I am authenticated nothing moves forward.
Can Verizon Support provide me with a number I can reach out with regards to this? If possible with a specialist?
I don't really want to repeat myself to a representative if possible. I have already addressed this issue with 5 online representatives, one store manager, one store representative, tech support on the phone, and 2 Verizon support that reached out on this forum, but has not provided any support yet.
Hello. I would be happy to assist you with your account and service, but I will first need you to verify it.To authenticate your account please confirm your first and last name, review the following, and then click the link after "Authenticate here": Please ensure you are not already logged in to My Verizon before attempting authentication.
If you use Messenger or Direct Message to chat with Verizon, your questions and our responses may include info about your account, including Customer Proprietary Network Information (“CPNI”), which is visible to Facebook/Twitter and may be used for their own purposes per their privacy policies (www.facebook.com/about/privacy / www.twitter.com/privacy).
CPNI is info available to Verizon solely by virtue of our relationship with you that relates to the type, quantity, destination, technical configuration, location, and amount of use of the telecommunications and interconnected VoIP services you purchase from us, and related billing info.
By clicking the link to continue, you agree to allow us to share your info, including CPNI, in Messenger and Direct Message. To stop sharing info including CPNI, stop using Messenger and Direct Message to chat with us. Contact Facebook and Twitter about your rights, if any, to delete info that was previously shared.
Authenticate here: http://spr.ly/6007HKjT1
I have already authenticated and I got the message
"Thank you, you have successfully authenticated. A Verizon agent will contact you shortly."
Please let me know how I will get contacted thanks.