My family upgraded from Android to iPhone officially on June 1, and June 3, 2021. We mailed, using the label and box sent with the new phones, our mint condition Google Pixel 3XL on June 11, 2021. We received an email telling us on July 30, that they never received the device. We shred daily, so the only thing we kept was the receipts for the new cell phones. No one will provide me with the tracking information from the label Verizon sent with the new phones. Now we will lose both the trade in credit, and our cell phone trade in. How do we file a formal complaint? Small claims court? BBB? The reps just keep saying that they don’t have it. There must be a way to track it. It was returned using Verizon labeling and box. We need help!
