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Agent gave me the wrong information
CWhipple
Member

I wound up having to be out of the country for a year and when I approached Verizon to see what I could do,  an agent advised me to suspend my service for 90 days, and then after those days were complete I should suspend again.  He assured me I could suspend the service multiple times until I returned to the USA.  The 90 days have completed, but when I tried to suspend again, I was informed that, while they could see the conversation I spoke of, and confirmed that the previous agent DID in fact tell me that it was possible,  I was still denied a suspension.  It turns out the previous agent was wrong, but used that wrong information to keep my account.  Doesn't Verizon have some liability here? 

#Verizonwireless #liedto 

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Re: Agent gave me the wrong information
vzw_customer_support
Customer Support

Hello CWhipple. We know the importance of ensuring you have the information you need when it comes to suspensions. Here is a link to our suspension policies for your review: https://www.verizon.com/support/suspend-service-faqs/. Please be sure to let us know if you have additonal questions. 

-Tanisha

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