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Bad Business Practices
jameskop
Member

VERY DISAPPOINTED IN VERIZON. I returned to them after a nine-month trial of another company. Their way of saying thanks was to tack on a $40 "one time" fee on my first bill...which was never mentioned during the meeting with the sales rep. For over an hour with the rep, he never brought this up.

After I got my first bill and inquired about it, the answer from their online service rep was that it's a standard fee. The rep was completely unapologetic and make ZERO effort to set things right. Basically, he couldn't care less about the issue. Wasn't his problem I guess.
 
A standard fee is fine--IF it's mentioned up front. A company cannot just slap on extra fees at will and expect to not be called out for such bad form and shady practices.
 
And zero customer support is not a great way to keep customers.
 
Shame on Verizon. They have grown too big to care about helping keep customers happy.
 
They make $40. They lose my recommendation forever. Nice work. Spend it well.

Tags (2)
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Re: Bad Business Practices
vzw_customer_support
Customer Support

Hello jameskop,

 

I would be concerned too if there was an unexpected charge on my bill. We definitely want to make sure you are fully aware of all your charges. When you review your bill, what exactly does it say this charge is for?

 

ChristopherM_VZW

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Re: Bad Business Practices
Ann154
Expert
Expert

Sounds like an activation fee to me. This has been a standard fee for several years now. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Bad Business Practices
Tigerstep
Sr. Member

Activation fees existed for years across all major carriers. This wasn't some fee out of nowhere.

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Re: Bad Business Practices
jameskop
Member

It's the activation fee. The problem isn't so much having a fee like that; it's that any and all fees should be disclosed when a person signs up. Say it was $100 or something, which would clearly be a deal-breaker? You simply mention whatever the fees are when a person signs on. 

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