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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Black Screen

When i touch the little phone icon to place a call, the screen goes completely black and you cannot get it to turn back on.  you have to hit and hold the on/off button and the screen comes back on but then goes right back out again.  Has anyone else had this same issue?

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Re: Black Screen
Customer Support

BobbieD, we know how important it is to have a properly working device. We would love to look into this issue further with you. Is your phone currently up to date with the latest software version? Is there any physical or water damage to the screen or the device?