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Black screen won’t let me do anything .. how do I fix the problem?
KARLUT81
Member

Yesterday my phone was working and went to answer a call and nothing on my screen and it’s been black screen ever since .. help? Just got this phone with no insurance.. how do I fix this problem?

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Re: Black screen won’t let me do anything .. how do I fix the problem?
vzw_customer_support
Customer Support

I want to make sure that you can keep in touch at all times. I am sorry that you are getting a black screen on your phone. Did you drop your device? Did you download anything new on the phone? Is there any liquid damage?

Nichole_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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