My son's phone screen went black. I tried troubleshooting but the steps suggest turning it off which we can't seem to do since it says hold down the power button and then press...If your screen is black you can't press anything on the screen. Any ideas?
We want to point you in the right direction for assistance with this device. For your convenience, you can retrieve troubleshooting steps for his device here: https://www.verizon.com/support/brands/