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Can I unlock my device without resetting it?
JOSHIL46
Member

I use the finger unlock method on my pixel and forgot my pattern hoping there is a way to unlock the phone without resetting it and losing my data.

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Re: forgot phone pattern
vzw_customer_support
Customer Support

JOSHIL46 Being locked out of your phone is no fun. I'm here to help. I did take a look at this and since your finger print and pattern are not working. The only way to get back into the device you would be to erase and reset the device. You can find more information on this here http://spr.ly/65898naiV

AdrienneP_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: forgot phone pattern
Ann154
MVP MVP
MVP

I suspect there is a way, but I haven't researched it too extensively.

Next time, try to use a backup pin/password you can easily remember, but hard for others to guess.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: forgot phone pattern
vzw_customer_support
Customer Support

JOSHIL46 Being locked out of your phone is no fun. I'm here to help. I did take a look at this and since your finger print and pattern are not working. The only way to get back into the device you would be to erase and reset the device. You can find more information on this here http://spr.ly/65898naiV

AdrienneP_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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