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Re: DayDream View Rebate/Promo
ANTWEL30
Member

I called customer care agent and the agent found out  that rebate department had conflicting information on the product codes. I recommend to call customer care and tell them whats going on.

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Re: DayDream View Rebate/Promo
Astovall
Member

So i got this email today.

"am sorry for all the inconvenience this situation may caused you.

I was able to verify that your rebate is invalid because the Pixel Black does not qualify for this rebate.
We apologize for any inconvenience this situation may have caused you.
Sorry to inform you but your rebate could not be honored.

Thank you for contacting Verizon Wireless."

This [Removed] isn't going to fly. Guess I'll have to call tomorrow.

Profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: DayDream View Rebate/Promo
DIGITALMASTER
Member

Same thing I got, as I mentioned above. The reason this is done, is because most people don't pursue things like this. Believe it or not, the majority of people fail to send in rebates, or don't include everything that they need to... when they do, they can be weeded out to only 10-15%, by simply denying everyone. Because most people are not going to fight it.

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Re: DayDream View Rebate/Promo
Astovall
Member

[Removed]

Anyway, I sent an email asking for a copy of the  rebate terms with color speciation highlighted (waiting)and I called the rebate center, they said my case had already been escalated and I should hear something in 4-8 days.  I asked why I got an email saying black phones don't qualify, he said they don't, but then said slate phones do qualify ...so I should be fine, I wasn't aware there was a slate color (there isn't).  Somewhere in Verizons system something is messed up for this to be happening, maybe the goofy naming conventions got truncated or something, but it appears to me the people handling the rebate have very little actual knowledge about the phones or what's happening.

Sure would be nice if a rep would chime in or at least acknowledge this thread.

discussion of moderation removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: DayDream View Rebate/Promo
Astovall
Member

[Removed]

So it looks like people are getting denied because of a typo or at least total and lack of effort on behalf of Verizon.

Chat Transcription removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: DayDream View Rebate/Promo
ANTWEL30
Member

They told me the colors are silver, slate, and blue. Customer care agent

found that the quite black and slate have the same upc code. The customer

care agent just ordered a VR for me for free.

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Re: DayDream View Rebate/Promo
Astovall
Member

I don't understand how such a ridiculous problem could even exist.and its even more baffling that it hasn't been caught and corrected  Verizon's own web site has them labeled correctly.   

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Re: DayDream View Rebate/Promo
byrdman247
Member

I placed a follow up call to customer service.  The rep ended up placing my concerns into a notation, along with Verizon's own info about the daydream rebate where nothing is stated about color and says all pixel and pixel xl in any storage size was included.  Hopefully that's enough. 

No one should have to go though all these hoops for an advertised rebate.  I can only imagine the amount of people who will get upset and not follow up.  It's hard to recommend Verizon when this is the customer service you receive.

DO BETTER VERIZON!!

Re: DayDream View Rebate/Promo
DIGITALMASTER
Member

Amen to that.

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Re: DayDream View Rebate/Promo
Xyvis
Sr. Member

Definitely concerning. As I said I have a 32 GB black Pixel XL and my rebate went through fine.

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