So anyone else get a Email saying their device didn't qualify for the Promo when it should have?
I just got that so I called the Rebate Support Center and the guy reviewed my submission and said that I did qualify. So he resubmitted it for review and said I should know by Friday. Hopefully the 2nd time is the charm.
Not sure why the first attempt failed. I preordered the PixelXL on Oct 4th within a hour after the MadeByGoogle Event ended. It was so soon that the local Verizon didn't even have the cost inputted into their the system yet for me to pay the down payment, but they werre able to place the order and it did show up in My Account saying so on the 4th. Then I went in on the 6th and paid the $74 or so for the down payment or what ever they call it and also the activation fee. This way when I went back I didn't have to pay anything, just pick it up and activate it. Which I did on the 20th as mine came in on the 2oth of October.
Anyways I for certain qualified for the DayDream View Promotion. I just hope whoever reviews my Receipt and BarCodes this time around sees that I do. The copies of them are Clear and Legible and the Support Guy confirmed that everything looked good. So I'm crossing my fingers here.
Anyways... Have any of you run into this issue with the DayDream View promo's for the Pixel phones? I am just curious.
I had the same problem, it was very frustrating, and while I was on the phone I was told that my pixel XL does not qualify, and the only phones that qualify are the pixel or pixel XL phones... huh???
Verizon Wireless doesn't even try anymore.
Just had the same thing happen, I just sent an email asking why my device did not qualify, I didn't get a response , just an re submission confirmation 10 minutes later. I was returning my note 7 so i wonder if that had anything to do with confusion.
I have a feeling that the people looking at the rebates are just looking at the dates the receipts are printed. That is the only thing I can think of, because uploaded 2 copies of my receipt s. One from when I paid the taxes & fess on the 6th and another one they gave me when I picked up the phone on the 20th which was the date after the promo ended. So I think those Verizon Rebate People saw the receipt printed on the 20th and just invalidated it without researching the other receipt or details on either. That is just my guess. They really should look at the order itself to see what the details are and when it was preordered. It's just a bad process that they are using from what I can tell.
You're probably right. It's very frustrating and it puts us in a situation where we have to spend all this time complaining about it, rather than enjoying the fact that we have met the requirements and followed through how we were supposed to.
I just had a similar experience.
Submitted everything required and received an email saying my upc wasn't submitted. Opened a chat session, representative reviewed my submission and said "The black pixel doesn't qualify". To which I replied, how is Verizon excluding based on color. They resubmitted my paper work again and said it may be 7 days before I hear anything.
Not sure what's going to come of this but let's just say I wasn't happy hearing any of this.
Had same issue. Contacted support about it via chat. They resolved the issue with no action on my side but then they pushed the ship date of the Daydream unit out further. Just contacted them again about that and was told it will ship within 15 days.
I am wondering if all these issues are just due to a lack of units to ship.
I got a notification today that my rebate is invalid. I called Verizon and they told my phone didn't qualify because the phone is the color black. WTH? Color should not matter.
I have a black Pixel XL and I did get a rebate submission approved for the Daydream VR.
I'm not saying you guys did make an error on the receipt submission. But what I did was I used the receipts in MyVerizon under the documents and receipts section for when I placed the order and such. Then I just took a picture of the box and submitted it, worked fine.
Best of luck
I got the same notice today... that my pixel doesn't qualify because it's black. [Removed]
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