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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Disconnected and Out of Servive

Phone was working fine, then suddenly, would not make phone calls.  SIM status says I am Disconnected from the Mobile network state, Out of Service from Service state (keeps switching from In service) , have 0 signal strength (that comes and goes), an Unknown Mobile voice network type, Unknown Movile data network type, and Not Roaming under Roaming.  A duplicate phone purchsed the same day and on the same plan is working fine.  No settings were changed by the user. 

Re: Disconnected and Out of Servive
Sr. Leader
Sr. Leader

Have you tried rebooting the phone?



Re: Disconnected and Out of Servive
Customer Support

We want to ensure that you have a working phone! What's the make and model of your phone? Have you had the chance to get a replacement SIM card?