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Disconnected and Out of Servive
DIANA8639
Member

Phone was working fine, then suddenly, would not make phone calls.  SIM status says I am Disconnected from the Mobile network state, Out of Service from Service state (keeps switching from In service) , have 0 signal strength (that comes and goes), an Unknown Mobile voice network type, Unknown Movile data network type, and Not Roaming under Roaming.  A duplicate phone purchsed the same day and on the same plan is working fine.  No settings were changed by the user. 

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Re: Disconnected and Out of Servive
tikibar1
Sr. Leader
Sr. Leader

Have you tried rebooting the phone?

 

 

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Re: Disconnected and Out of Servive
vzw_customer_support
Customer Support

We want to ensure that you have a working phone! What's the make and model of your phone? Have you had the chance to get a replacement SIM card? 

 

TabithaJ_VZW

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