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Disney+ Promotion Not Working
LJ1122
Member

I am tired of calling Verizon & Disney about this problem! I was told by a Verizon Disney+ specialist that this problem would be solved within a few days of the trouble ticket being entered, however after almost 10 days (because of the holidays) I still hadn't heard anything, I called back and wasted more hours on the phone to be told they didn't see the original trouble tkt # I gave them!  why???   So starting over, it's been almost 1 week and still no email or phone call and even though Disney gave us 30days free access, we cannot access ESPN+, Hulu and haven't even tried Apple music.  Both Verizon & Disney show me as active but when I login to account, it wants me to pay via credit card or choose a plan for Disney+.  It has been over 3 weeks since I started this process.  Has anyone had this problem and gotten it resolved?

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Re: Disney+ Promotion Not Working
vzw_customer_support
Customer Support

LJ1122, we certainly want you to enjoy all that the Disney + bundle has to offer. When you login to the Disney + account are you using the same email address that you signed up with? Additionally, when logging in do you see an option to redeem a code? 

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Re: Disney+ Promotion Not Working
LJ1122
Member

Yes I am using the same email, no to a promo code.  Both Verizon Support & Disney Support have tried various ways, included removing and using different emails to sign up, but nothing seems to work and nobody at Verizon has gotten back to me about the trouble tickets submitted on this issue

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