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Escalation
Laurenfay
Member

I need to escalate a dispute regarding a phone I returned that they are claiming was not received. I have been told that it's not Verizon's job to keep the tracking information? They send the tag, how is that possible? I spoke to an agent 2 weeks ago who stated there was an error and it would be escalated, but then the call dropped? I may so beyond done with Verizon. I will not be paying for your mistake 

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Re: Escalation
vzw_customer_support
Customer Support

I know the importance of locating the device as soon as possible! Let's get to the bottom of this. Please send a Private Note and we can offer you more personalized support. -Yale

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