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Facebook not accessing Google Photos on Pixel 6 Pro
gmills1223
Member

For some reason when trying to post a photo on Facebook, only a fraction of your phones' photos ("Gallery") are available.  A short while ago this was not the case, as you were able to chose from all the Google Photos on your device.  You may post the other way around (Google photos to Facebook) but not choose Google photos FROM Facebook.  Any suggestions?  Got nowhere with Google or Facebook.  Thanks! 

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Re: Facebook not accessing Google Photos on Pixel 6 Pro
vzw_customer_support
Customer Support

Good morning, gmills1223. As a consumer and a Facebook user, I sincerely understand your concerns about uploading photos. Since this issue is with Facebook specifically and this a third-party app that we do not have any control of, our troubleshooting options are limited to deleting the application and installing it again. Please do this and test. I recommend that you delete the Facebook app, then power the device off for 2 full minutes to clear any temp files, then power on and install the app again. 

-Antonio

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Re: Facebook not accessing Google Photos on Pixel 6 Pro
gmills1223
Member

Did all that and more, still does not work.  

At least you gave me a reply, which is more than I can say for the fine folks at Facebook (inserted sarcasm).

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Re: Facebook not accessing Google Photos on Pixel 6 Pro
vzw_customer_support
Customer Support

Thanks for clarifying this information for us, gmills1223. We are sorry to hear about this experience and our goal is for you to get the appropriate help. In this situation, we recommend that you contact the developer once again for a second opinion on this situation using this link: https://www.facebook.com/help

 

-Gerson

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