This is so unacceptable. You clearly didn't do any load testing or planning for this Launch. I've been trying to activate my FREE 1 YEAR OR DISNEY PLUS which I have still been unable to activate after 24 hours. Your chat is the worst I have experienced and idk who designed it but it is terrible, worst UX. Who planned this? Didn't Disney give you anticipated downloads? No one prepared. This is rediculous.
I'm just trying to find out what happened on That's So Raven
Kendallswim, we don't want you missing out on any shows from Disney+. My goal is to make sure that we get you up and running with this promotion. I'm sorry that you're having trouble with getting set up with Disney+. Can you please share some details as to where you're running into the issue? Were you able to add the promotion through your My Verizon (app or website)? Please keep me posted. KevinR_VZW
It took me under 3 minutes start to finish to have my sub and a few profiles made.
The only hiccup was service was down shortly after from the influx of new subscribers, but that didn't last long.
Verizon has nothing to do with Disney servers. Disney has also been around way longer than Verizon has so millions who don't even have Verizon were signing up too. Your post to complain at Verizon over this is counterproductive.
I've been having issues also, I signed up, it says my account was activated, but every time I would log in, it would take me to a screen that wants to finish up and pick a payment option?
At least you actually have the option to sign up for it. I have 3 eligible lines and not a single one even shows the Disney+ option in the Addons, and support has been uesless. So much for addons. =/
Yeah, that's not cool, I wonder why they just didn't give out access codes or something, I understand how there are so many issues considering the amount of ppl that could get it, but there should've been a better way to do it, hopefully we all get this taken care of quickly
@Tigerstep do you work in customer service? do you design UX or customer service platforms? Are you a digital project manager? Have you ever planned for a launch like this? do you manage sites with +1billion hits a year or day? didn't think so...
i made multiple attempts from 3pm-11pm EST and they finally told me when i called in that they had issues on their end which is why I wouldn't be able to do it last night. Nothing short about that
also the chat experience and service experience was poor and not adequetly planned for volume.
Yes Verizon deserves it. and I will admit I am particularly salty about it considering when Hurricane Michael hit last October their service was out for MONTHS
Few things about my experience:
The demand for Disney+ has exceeded our highest expectations, and we apologize for the delay in responding. It’s as important to us as it is to you that we straighten this out.
Using this link what happens when logging in with your email address?