Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Google Pixel 2 XL Replacement Phone
frr_185
Member

I had an issue with my Google Pixel 2 XL that required it to be replaced.  The customer representatives were very helpful and I have no problem with them what so ever.

My question is:  My Google Pixel 2 XL is still under warranty.  Why am I getting a certified phone and not a new phone as a replacement?

I could understand if it was over a year old, but it is only a couple of months old.

Labels (1)
0 Likes
Re: Google Pixel 2 XL Replacement Phone
Ann154
Expert
Expert

Are you getting the warranty replacement through Verizon Wireless or Google?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Google Pixel 2 XL Replacement Phone
Ann154
Expert
Expert

How to Replace a Lost, Stolen or Broken Device | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Google Pixel 2 XL Replacement Phone
frr_185
Member

Verizon wireless

0 Likes
Re: Google Pixel 2 XL Replacement Phone
Ann154
Expert
Expert

Then they are following the warranty policy correctly. You could have gone through Google and either got your phone fixed or replaced completely with a new device.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Google Pixel 2 XL Replacement Phone
frr_185
Member

google was out of stock and told me to go through verizon.  Can you say run around?

0 Likes
Re: Google Pixel 2 XL Replacement Phone
Ann154
Expert
Expert

Not surprising considering when the Pixel 2 XL was originally released.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes