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Google Pixel 2 XL Replacement Phone
frr_185
Member

I had an issue with my Google Pixel 2 XL that required it to be replaced.  The customer representatives were very helpful and I have no problem with them what so ever.

My question is:  My Google Pixel 2 XL is still under warranty.  Why am I getting a certified phone and not a new phone as a replacement?

I could understand if it was over a year old, but it is only a couple of months old.

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Re: Google Pixel 2 XL Replacement Phone
Ann154
Expert
Expert

Are you getting the warranty replacement through Verizon Wireless or Google?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Google Pixel 2 XL Replacement Phone
Ann154
Expert
Expert

How to Replace a Lost, Stolen or Broken Device | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Google Pixel 2 XL Replacement Phone
frr_185
Member

Verizon wireless

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Re: Google Pixel 2 XL Replacement Phone
Ann154
Expert
Expert

Then they are following the warranty policy correctly. You could have gone through Google and either got your phone fixed or replaced completely with a new device.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Google Pixel 2 XL Replacement Phone
frr_185
Member

google was out of stock and told me to go through verizon.  Can you say run around?

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Re: Google Pixel 2 XL Replacement Phone
Ann154
Expert
Expert

Not surprising considering when the Pixel 2 XL was originally released.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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