Having issues with my Pixel XL automatically turning the ringer volume down immediately after I turn it up. Just got in my replacement device and it's having the same issue. I am not able to hear my notifications or calls when they come in! Google support offered no assistance and told me to contact verizon, and the saleman just offered to send me another (3rd) replacement device.
Do you have any "Do Not Disturb" settings based on your location or time that would override the volume adjustment you made?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Sorry to hear about trouble with you Pixel. We know how important it is to be able to count on your device. Do you have any audio accessories such as headphones or other bluetooth type devces that you use with it?
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I contacted Google support as well and followed all of the instructions below, including the factory reset twice. I am wondering if it is a fault in the phone that maybe a future software update will fix?
If you are having any audio, speaker, or microphone issues with your device, please follow the steps below.
Step 1: Update to the latest version of Android OS.
Step 2: Remove obstructions.
Step 3: Enable safe mode on your device.
If you discover that the issue doesn't occur while your device is in safe mode, it's likely that a third-party app or Android OS modification is causing the issue. You can start to use and narrow down your installed apps to try to pinpoint the specific app. When the culprit is identified, you can uninstall the app or contact the developer of the app for further support as follows:
Step 4: While in safe mode, turn off Bluetooth.
Step 5: While in safe mode, make sure the volume is on.
Step 6: Check if the issue is resolved.
If your issue isn't resolved, continue to the next step.Step 7: Reset your device to factory settings.If you're still unable to resolve the issue, or if the issue is so severe that you can't boot your device into safe mode, resetting your device to factory settings may help. Resetting your device to factory settings will erase all local data on your device. Backup of your personal local data (pictures, music and video files) is recommended.
If your issue has been resolved, great! Let us know.
If your issue was *not* resolved and your device still experiences audio issues, call us or reply to this email and reference that you already went through our Audio troubleshooting steps which included resetting your device to factory settings.
If you have any more questions, please reply to this email. I'm happy to help!
The Google Support Team