Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Google Pixel XL (version 1)
JOHKLE51
Member

I purchased a new google pixel XL and its the worst thing I could have done.  My GIG usage is off the charts and I do nothing

with the phone. I speak, text, occasional google search and may take a photo once in a while. I use more gig with my phone than

my jet pack, and my jet pack runs my entire household.  Very upset and confused?  Any suggestions?

Labels (1)
0 Likes
Re: Google Pixel XL (version 1)
vzw_customer_support
Customer Support

JOHKLE51, we always want to ensure that you’re fully satisfied with your device. Based on your message, it sounds like you’re concerned about the data usage since you’ve received your new phone. We’d love to help you get to the bottom of things. May we ask how long ago you purchased this device? Have you checked the data usage from the phone’s settings? You can find this information by going into Settings > Networks & Internet > Data Usage > Mobile Data Usage. From here, you’ll see a list of apps and services that have been connecting to data during the time period listed at the top of this screen.

 

SamanthaT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes