Thank you for working through this with us. Let's get a few more details. Has there been any change with your messaging issue?
There has not. Unfortunately I have been unable to complete the setup of Chat Features. I worked when I was with Sprint, but has stopped working with Verizon.
I have followed all of the troubleshooting steps with Google again. I spoke with Google Support and they have stated to contact the carrier.
At this time, Advanced Messaging (RCS) is only available through our service on Galaxy s9/S9+. Please see this link for more details: https://www.verizon.com/support/advanced-messaging-faqs/ .
It started working yesterday. I uninstalled the Carrier Services application, clearing the storage in Messages, then restarting the phone. I reinstalled Carrier Services and went into the app to enable chat features. About 30 minutes later I checked and it was connected.
I dont believe the statement about Galaxy S9 is correct. There are a lot of people that have reported other devices that work with Chat Features (RCS) working on Verizon's network.
In this instance I am not sure if it was something Google or Jibe did to enable it.