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I have performed the task and still the same problem.
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Thank you for working through this with us. Let's get a few more details. Has there been any change with your messaging issue?
JenelleW_VZW
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There has not. Unfortunately I have been unable to complete the setup of Chat Features. I worked when I was with Sprint, but has stopped working with Verizon.
I have followed all of the troubleshooting steps with Google again. I spoke with Google Support and they have stated to contact the carrier.
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Thank you for that information. Where was the device purchased at?
RobertH_VZW
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Google Play Store.
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At this time, Advanced Messaging (RCS) is only available through our service on Galaxy s9/S9+. Please see this link for more details: https://www.verizon.com/support/advanced-messaging-faqs/ .
EllisandraC_VZW
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It started working yesterday. I uninstalled the Carrier Services application, clearing the storage in Messages, then restarting the phone. I reinstalled Carrier Services and went into the app to enable chat features. About 30 minutes later I checked and it was connected.
I dont believe the statement about Galaxy S9 is correct. There are a lot of people that have reported other devices that work with Chat Features (RCS) working on Verizon's network.
In this instance I am not sure if it was something Google or Jibe did to enable it.
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Thanks for the feedback Orion6284. Please let us know if there is anything we can assist with.
RosanneM_VZW
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