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HELP!
Taytay00
Member

Hi, I'm having trouble connecting my replacement phone... The only thing that will work on it is the internet but regular texting and calling will not work. I looked in the settings and there isn't a phone number listed with my phone. So I logged into my Verizon app and it doesn't show a phone link with my account...any ideas? & I can't call Verizon cause this is the only phone in the house 😐

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Re: HELP!
vzw_customer_support
Customer Support

Taytay00, we certainly want your phone to be working as it should be. It sounds like your new phone as not fully activated on your line. This is a great link that walks you through how to activate your device:

 

 

ChristineK_VZW

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