I've read a few posts on here already about the hotspot not working and saying authentication failed. I've done some troubleshooting already with their support line. It seems to be across phones and not isolated to Google phones. I never had any issue before.... What's going on with this? Anyone have solutions or are we still waiting on Verizon to resolve this?
Hello, Kw89. We are very sorry to hear about the hotspot authentication issue that you are experiencing. We appreciate the steps you have completed so far to attempt to get this resolved. We will be more than happy to go through some additional steps to ensure that we find the root cause of this issue. How long have you been experiencing this hotspot issue? What is the make and model of the device that you are attempting to use hotspot with? Do you recall making any changes to your device or plan prior to this issue happening? BrettA_VZW
Can you please confirm which plan do you have associated with the line in question?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.