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I cannot use apps or surf the web while on a phone call with my Pixel. Worked great for a year and a half, now it does not.
mm12sutton
Member
‎07-22-2018 11:48 AM

I have Pixel with Andriod 8.1.0 installed.  Since the update, I am unable to use an app or surf the web while on a phone call.  I have had the phone since November 2016 and it has worked fine up to about a month ago.  Is this a Verizon issue or a phone issue?

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Re: I cannot use apps or surf the web while on a phone call with my Pixel.  Worked great for a year and a half, now it does not.
Ann154
MVP MVP
MVP
‎07-22-2018 01:06 PM

Did you check to verify the HD voice is still enabled on the phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I cannot use apps or surf the web while on a phone call with my Pixel.  Worked great for a year and a half, now it does not.
mm12sutton
Member
‎07-22-2018 01:45 PM

Yes it is, Advanced Calling is on.

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Re: I cannot use apps or surf the web while on a phone call with my Pixel.  Worked great for a year and a half, now it does not.
Ann154
MVP MVP
MVP
‎07-22-2018 04:29 PM

Sometimes turning the feature off and then back on again can help.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I cannot use apps or surf the web while on a phone call with my Pixel. Worked great for a year and a half, now it does not.
vzw_customer_support
Customer Support
‎07-24-2018 12:00 PM

mm12sutton, I can certainly understand the importance of being able to simultaneously use applications and surf the web while on a phone call. As Ann154 mentioned, it is crucial to have HD calling enabled. Do you only have trouble with this issue when connected to Wi-Fi or the cellular network? Does this issue happen in one area or everywhere you utilize your device?

 

KevinM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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