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I need to erase a pixel with a broken inoperable screen.
nwsoftball
Member

Find My Device from Google can't locate the device.  The device is on and rings.  I have no way of knowing if it is connecting to wifi.

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Re: I need to erase a pixel with a broken inoperable screen.
Ann154
Expert
Expert

If Google can't find the device, can it still remotely wipe it?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I need to erase a pixel with a broken inoperable screen.
vzw_customer_support
Customer Support

Oh goodness, nwsoftball, I am terribly sorry your Pixel is not usable. Does anything show on the display or is it blank?

 

I understand your concern about removing your content from the device. There are 2 ways to complete a factory reset: https://www.verizonwireless.com/support/knowledge-base-208003/  Both ways do require screen use for selections, there is no alternative that we technically support. Have you checked into getting the screen fixed?

 

GinaU_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I need to erase a pixel with a broken inoperable screen.
vzw_customer_support
Customer Support

Ann154,

Knowing if your device can be wiped can provide peace of mind. Rest assured, Google can remotely wipe. Here's a link with the steps: http://spr.ly/6582DUoH0

Kati_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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