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MMS Randomly Stopped Working
jdr130
Member
I have a Pixel (bought July 2017) with Verizon service. Today, Messenger app randomly stopped sending/receiving MMS. This means pictures are not being sent. And when it says it sent, the person on the receiving end didn't get it. And group texts are coming through as individual messages; however, I can't actually open them. It says "message to download" and then never downloads.
I've reset my network settings. I've cleared all data and cache from Messenger. And even tried sending or downloading these messages with the wifi off.

Anyone know what the issue is or what else I can do to fix this?

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Re: MMS Randomly Stopped Working
vzw_customer_support
Customer Support

jdr130,

 

We know how important it is to have your messaging app working properly. Just to clarify, what message app have you been using? The Message+ (Verizon Messages) or another app? Does the same thing occur if you try a different message app?

 

ChristineJ_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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