Messages going to old phone that I cannot use

[KEVHAR4]

I have a Pixel 5a.  It was dropped and I have a blinking screen of green so I cannot do anything with the touch screen or read it.  I ordered a Pixel 6 Pro and picked it up today.  I am still not getting any texts or calls on the 6 Pro.  I cannot factory reset the 5a because I cannot do anything on the old phone touch screen.  I pulled the SIM card out of the 5a and still nothing.  How do I fix this so I can get calls and texts on my new phone.

[vzw_customer_support]

Hello, kevhar4! I will be sending you a private message to continue.

*Ayesha