JoeRauchuck, we can definitely understand the concerns regarding a message received regarding your trade. It can take several business days for a trade to be processed as the device must be inspected and cataloged by our trade team. During this time of year when many are sending in traded devices, there can be delays. However, we count the trade in on the date it was delivered as opposed to when it was officially processed. Do you have the tracking number for your trade in? *Joshua
The UPS tracking # was 1Z 4E9 W38 06 2950 7997.
The UPS site shows"
Thursday, November 11 at 10:51 A.M. at Inside Delivery
FORT WORTH, TX US
Proof of Delivery"
I apologize for any issues with your trade in device and the tracking behind it. I am glad that you were able to get is resolved and the promotion applied. We appreciate the information provided regarding the status. If you have any additional questions or concerns, please let us know. -Al