Just a couple days ago I went to use the My Verizon App to access my bill and Verizon Up and it said We're sorry we can't seem to connect and I have tried uninstalling and installing the app and restarting my phone and it doesn't work.
Tell me what I need to do or I'm changing providers.
You could use the web site via a browser to access your bill. Is that enough to keep you from 'changing providers'? Changing because of a mobile app is a pretty weak reason. Others with PrePaid accounts have also reported similar issues. Is yours PrePaid, as well?