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My screen goes black when I receive or make a call.
brianrey01
Newbie
‎06-22-2020 12:55 PM
 
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Re: My screen goes black when I receive or make a call.
Scott5337
Contributor - Level 3
‎06-22-2020 01:30 PM

Is anything blocking the Proximity Sensor on the top of the phone?  A case, or screen protector or anything like that?

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Re: My screen goes black when I receive or make a call.
Zebbez
Newbie
‎06-30-2020 03:49 PM

No screen protector 

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Re: My screen goes black when I receive or make a call.
vzw_customer_support
Customer Service Rep
‎07-02-2020 03:53 PM

Brianrey01, we want to be sure the sensor is properly working. How long ago did you start having trouble? Are you able to turn the screen on with the power button while on a call? 

 

StevenM_VZW

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