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My screen goes black when I receive or make a call.
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Re: My screen goes black when I receive or make a call.
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Is anything blocking the Proximity Sensor on the top of the phone? A case, or screen protector or anything like that?
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Re: My screen goes black when I receive or make a call.
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No screen protector
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Re: My screen goes black when I receive or make a call.
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Brianrey01, we want to be sure the sensor is properly working. How long ago did you start having trouble? Are you able to turn the screen on with the power button while on a call?
StevenM_VZW