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My screen goes black when I receive or make a call.
brianrey01
Member
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Re: My screen goes black when I receive or make a call.
Scott5337
Novice

Is anything blocking the Proximity Sensor on the top of the phone?  A case, or screen protector or anything like that?

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Re: My screen goes black when I receive or make a call.
Zebbez
Member

No screen protector 

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Re: My screen goes black when I receive or make a call.
vzw_customer_support
Customer Support

Brianrey01, we want to be sure the sensor is properly working. How long ago did you start having trouble? Are you able to turn the screen on with the power button while on a call? 

 

StevenM_VZW

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