Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
My screen goes black when I receive or make a call.
brianrey01
Member
0 Likes
Re: My screen goes black when I receive or make a call.
Scott5337
Novice

Is anything blocking the Proximity Sensor on the top of the phone?  A case, or screen protector or anything like that?

0 Likes
Re: My screen goes black when I receive or make a call.
Zebbez
Member

No screen protector 

0 Likes
Re: My screen goes black when I receive or make a call.
vzw_customer_support
Customer Support

Brianrey01, we want to be sure the sensor is properly working. How long ago did you start having trouble? Are you able to turn the screen on with the power button while on a call? 

 

StevenM_VZW

0 Likes