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MyVerizon PrePay not working
Rybry99
Member

I have been trying for the past two days to add data to my account through the MyVerizon app, but have been unable. When I go to the website and try it, it states my SIM Card and phone are not paired. And when I attempted to pair, I was told it was not possible and I need a new one, but I am not willing to lose all my information.

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Re: MyVerizon PrePay not working
Scott5337
Novice

SIM cards don't store data, you should not lose any personal data by replacing your SIM card.

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Re: MyVerizon PrePay not working
vzw_customer_support
Customer Support

That's definitely a strange issue, and we'd be happy to help look into this. Please send us a Private Message so we can go into more details with you.

ZakC_VZW

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Re: MyVerizon PrePay not working
vzw_customer_support
Customer Support

That's absolutely true. The SIM card is only for connecting with service with a current 4G device.

ZakC_VZW

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