MyVerizon PrePay not working

[Rybry99]

I have been trying for the past two days to add data to my account through the MyVerizon app, but have been unable. When I go to the website and try it, it states my SIM Card and phone are not paired. And when I attempted to pair, I was told it was not possible and I need a new one, but I am not willing to lose all my information.

[Scott5337]

SIM cards don't store data, you should not lose any personal data by replacing your SIM card.

[vzw_customer_support]

That's definitely a strange issue, and we'd be happy to help look into this. Please send us a Private Message so we can go into more details with you.

ZakC_VZW

[vzw_customer_support]

That's absolutely true. The SIM card is only for connecting with service with a current 4G device.

ZakC_VZW