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Need to get SIM card back from a traded in device into Fortworth Return center
draga3d
Member
‎12-06-2021 02:17 PM

Hi, I recently bought a Pixel 6 and traded in my old Pixel 4XL phone. I accidently sent the phone with my Indian SIM card. Is there a way to get it back? I can go to Fortworth location in person if needed. Will they help?

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Correct Answer!
Re: Need to get SIM card back from a traded in device into Fortworth Return center
vzw_customer_support
Customer Support
‎12-08-2021 02:22 PM

Oh, no! Sorry to learn your SIM card was still in the phone, draga3d! We know how important that is to have! We do not have a way to get that back to you though. I truly apologize! I'm sure if you contact the Indian carrier they will be able to report it lost to ensure the service is canceled or suspended until you can get a new SIM card from them. -Nikki

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