Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
No 5G on Pixel 5s
goorioles88
Member

Hi,

I have two Pixel 5's and an Apple 11SE on my account and none of them have ever shown the 5G icon. I just got off chat with Verizon Support and they told me that my plan does not have 5G support. I have the New Verizon Plan Large 8GB. I then told and showed them that under my current Plan Description it clearly states that my plan includes Nationwide 5G.

Plan features
8 GB of Premium data: 5G Nationwide / 4G LTE

Verizon 5G Nationwide / 4G LTE data provides the high speeds and reliability you've come to expect. All lines on your account share this premium data each month.

They again stated that my plan did not include 5G which doesn't make sense since my plan features states Verizon 5G nationwide. So I gave up talking with them and thought I would post here before having to call in. Can someone with Verizon help with this?  Thanks...

 

0 Likes
Re: No 5G on Pixel 5s
vzw_customer_support
Customer Support

Good morning. I am sure you would like to use your 5G speeds. I would love to help. Depending on when you got the plan will depend if you have the 5G Nationwide service. I can review your account to see if it is included or not. I have sent you a private message. -Amber

0 Likes