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No calls, texts or data in certain areas, even though I have full service.
easycheese77
Member

I had a Pixel 2 and upgraded to a Pixel 6 pro in November. With both phones there's a specific area in my town where I can't make calls or texts and have no data connection, even though my phones shows full service. I go half mile away and my phone has no problems. I know multiple people with VZ who have no problems in that area. A few days ago, I was in a different city a few hours away and I had the same problem, full service, but I couldn't do anything until I drove to a different part of town. I'm not really sure where to start troubleshooting, because it's happened on two phones now.

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Re: No calls, texts or data in certain areas, even though I have full service.
vzw_customer_support
Customer Support

 

We definitely want to help make sure you have the service you need. You are right it is strange that it happened with both phones. Just to confirm you no longer have the Pixel 2, right?

We have sent a private message here on this platform to further assistant.

-Dolores

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Re: No calls, texts or data in certain areas, even though I have full service.
bmjone05
Member

I have been going back and forth with Verizon with this issue for months now. They told me to erase everything on my phone and even sent me a REFURBISHED phone even though I bought my phone brand new. None of that worked, and it just left me losing a lot of data to backups. It is frustrating because I think they are aware of the phone's incompatibility with certain antennas, but they aren't giving that as an answer. 

I, just like you, move around a lot and notice that my cell service dies totally when I am at certain busy locations like AIRPORT TERMINALS and CITY CENTERS (Chicago, Detroit, Sioux Falls, Nashville, St. Louis). Tech support keeps saying "oh, it's probably a dead spot" but keep kicking the can down the road when I tell them that it shows a full signal just before disconnecting!

Try this though: When you are in that area where it disconnects, go into your phone settings and search for "Preferred network type" and change the setting to LTE. Does that fix your problem? Does your service return?

If so, Verizon has some explaining to do. When I called Google about the issue, they said "It's a network issue - talk to Verizon." I told Verizon that I should not have to disable my 5G just to receive service when I'm downtown or at the airport because I am PAYING FOR THE UW PLAN.

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Re: No calls, texts or data in certain areas, even though I have full service.
vzw_customer_support
Customer Support

We always strive to provide you with the service you need, everywhere you go. Please keep in mind, that there are factors outside of our control that can affect your service. This can include building materials, terrain, etc. Please see this link for more information on how your services can be impacted: https://www.verizon.com/support/troubleshooting-wireless-signal-coverage-video/ .

*Ellisandra

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Re: No calls, texts or data in certain areas, even though I have full service.
bmjone05
Member

Well in this case, it was the phone. For whatever reason, my phone disconnected every time it was near a UW antenna. I tested a separate but same phone with the same SIM card - no issue at all. But let's back up: Verizon shipped me a REFURBISHED PHONE as a replacement for a phone I bought brand new with a defect in the hardware that you all dragged your feet on diagnosing for weeks! I purchased the phone believing it would work when UW went live as you promised, and it did NOT. LIES

BAD BAD BAD.

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Re: No calls, texts or data in certain areas, even though I have full service.
vzw_customer_support
Customer Support

We always want you to have excellent service. We'd' like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa

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