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No ring on some calls

My phone does not always ring on incoming calls. I tested it by calling from another phone and it rings, but I just received a call and no ring. It went to voicemail? I've seen this on a lot of forums, but have never seen a good answer that works for me. My wife has the same problem on her Motorola phone.

Re: No ring on some calls
Customer Support

Having a device that works properly is important, and we are here to ensure that is the case. Please meet us in a Private Note for assistance. We will stand by. -Albert_VZW